Senior Delivery Manager

About the Position

Lead delivery excellence and drive client success at EPAM Vietnam as a Senior Delivery Manager. We’re seeking a talented leader who can go beyond task execution to become a true strategic partner - defining scope, shaping solutions and guiding distributed teams to deliver fixed-outcome engagements. If you’re ready to translate complex business goals into predictable, high-quality results, join us and make an impact.

Responsibilities

• Partner with Client Partners and account teams to strengthen long-term customer relationships by ensuring high-quality delivery, trusted communication, and measurable business outcomes.
• Define initiatives by working directly with customers: clarify business objectives, success metrics, scope, expected outcomes, and delivered value.
• Develop delivery approaches, plans, and cost/effort estimates; support the creation of Statements of Work and delivery commitments for fixed-outcome engagements.
• Lead end-to-end delivery across scope, schedule, quality, and budget to ensure agreed outcomes are met.
• Act as a bridge between business and technology: understand business cases and priorities and translate them into executable delivery plans and engineering objectives.
• Own stakeholder management and communication cadence, including executive-level updates and governance.
• Proactively manage risks, issues, dependencies, and change control to protect delivery commitments and customer satisfaction.
• Mentor delivery and engineering leaders; promote delivery excellence and engineering excellence across teams.
• Coordinate and lead distributed teams across geographies, functions, and vendors as needed.

Requirements

• Proven leadership in customer-facing technology services with accountability for outcomes and client satisfaction.
• Demonstrated success in delivering fixed-outcome or fixed-scope engagements with strong governance and predictability.
• Experience in commercial and financial management, including P&L awareness.
• Strong skills in stakeholder management, risk management, and communication with senior or executive audiences.
• Experience delivering AI initiatives, including GenAI and traditional ML (e.g., RAG-based applications, chatbots, recommender systems, forecasting solutions), with an understanding of delivery considerations (data readiness, evaluation, governance, iteration cycles).
• Proficiency in both spoken and written business English.

Nice to Have

• Experience in one of our key industries: Financial Services (especially Capital Markets), Life Sciences/Pharma, Energy (Oil & Gas Upstream).
• Background in business consulting, Presales, or account development.
• Proficiency in the Japanese language.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Be part of a leading technology company.
• Competitive benefits package.

About the Company

EPAM Vietnam is a part of EPAM Systems, a leading global software development and digital platform engineering company. We deliver end-to-end software solutions and digital transformation services to clients across various industries.