Senior Delivery Manager

About the Position

We are seeking a Senior Delivery Manager to lead project delivery, strengthen client partnerships, support team growth, and drive business success across multiple accounts.

About Us

At Jappware, we help startups and scale-ups build reliable and innovative software products through long-term partnerships and strong engineering expertise.

We value transparency, ownership, proactiveness, and trust - both within our team and with our clients.

Responsibilities

Delivery & Operations

• Ensure high-quality service delivery and predictable execution.
• Take ownership of delivery health, risks, timelines, and team performance.
• Drive operational improvements and problem resolution.

Client & Account Management

• Build strong long-term client relationships and own the escalation path.
• Ensure client satisfaction, retention, and account growth.
• Drive upsell and cross-sell opportunities.

Financial & Resource Management

• Maintain account profitability and sustainability.
• Forecast resource needs and bench risks.
• Support staffing decisions and team planning.
• Support the CFO with timesheets and invoices.

Team Leadership

• Conduct regular 1:1s and support employee growth and retention.
• Collaborate with HR and tech leadership on team development.
• Foster healthy communication and collaboration across teams.

Strategic Contribution

• Participate in presales and solution discussions.
• Contribute to the improvement of delivery processes and business growth.

Requirements

• 5+ years of experience in Delivery Management and Account Management within software development companies.
• Proven experience managing multiple teams, projects, or client accounts simultaneously.
• Strong client-facing and stakeholder management skills.
• Technical background in software development.
• Experience with financial management: profitability, forecasting, utilization, and resource planning.
• Strong leadership, communication, negotiation, and conflict-resolution skills.
• Ability to identify risks early and proactively drive solutions.
• Experience collaborating with HR and Engineering leadership on team development and retention.
• Strong ownership mindset and strategic thinking.
• Experience participating in presales, account growth, or business development activities.
• Fluent in Ukrainian and English
• Ready to visit the office at least 3 times per week

Nice to Have

• Experience working with startups and scale-ups.
• Knowledge of German.

Why Join Us

• Flexible working hours & remote-friendly culture.
• Career growth and learning opportunities.
• Transparent and supportive environment.
• 20 paid vacation days & 15 sick leave days.
• Quarterly learning budget.
• Team events, workshops, and tech meetups.
• IT Club membership.

Our Mission

To build innovative software in trustworthy partnerships.

We aim to become a reliable and forward-thinking technology partner, helping businesses grow through innovation and mutual trust.

Our Values

Trust - Every successful partnership is built on openness, honesty, and sincerity.

Openness - We encourage people to share ideas freely and foster transparent communication.

Partnership - We treat our clients’ and teammates’ goals as our own.

Proactiveness - We act ahead of possible outcomes and anticipate challenges to deliver the best results.

Social Responsibility

At Jappware, we stand with our people and our country. We proudly support Ukraine’s resilience, innovation, and global contribution to the IT community. Through donations, volunteering, and social initiatives, we help strengthen our local communities and the nation’s future.

Jappware stands with Ukraine 🇺🇦 - Glory to Ukraine!

Follow us via LinkedIn, DOU, Instagram, Facebook

Responsible recruiter: Marta Krasnonosova

• Email Me
• Connect on LinkedIn

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