Senior Delivery Manager (Engagement Lead)

About the Position

Join EPAM Systems as a Senior Delivery Manager (Engagement Lead) in Poland. Lead client relationships from initial engagement through successful delivery and value realization.

Responsibilities

• Act as primary engagement owner from opportunity qualification through delivery execution and stabilization
• Establish trusted relationships with client sponsors, business owners, and IT leadership
• Own client communication cadence, escalation management, and expectation setting
• Drive value realization by ensuring that outcomes align with client business objectives
• Partner with Sales and Solution Architects during pre-sales to shape engagement model and delivery approach
• Own deal-to-delivery transition, including handover, scope clarification, and governance setup
• Ensure SOWs, commercials, and delivery plans are aligned and executable
• Align Delivery Managers, Program Managers, and Tech Leads around objectives, milestones, and quality standards
• Ensure delivery governance is in place, including cadence, KPIs, and escalation paths
• Proactively manage risks, dependencies, and scope evolution

Requirements

• Minimum 8 years in IT services, consulting, or digital delivery environments
• Proven experience in at least two of the following: client engagement leadership, delivery management, pre-sales, or account management
• Experience managing complex, multi-stream delivery
• Strong understanding of SOWs, commercials, and delivery models
• Experience working with senior client stakeholders
• Client leadership and stakeholder management skills
• Engagement governance and delivery orchestration experience
• Commercial acumen in scope, margin, and change management
• Structured communication and escalation management skills
• Systems thinking with the ability to connect sales, delivery, and operations
• Excellent command of written and spoken English (B2+ level)

Location

• City: Krakow
• Country: Poland

Employment Type

• Type: CONTRACTOR

About the Company

EPAM Systems is a global software engineering and product development company, delivering digital platforms and large-scale software applications to Fortune 500 companies.