Job Description, Responsibilities & Requirements
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About the Position
Join a team where empathy meets engineering - and where your impact truly matters. We are seeking a Senior Delivery Manager for Enterprise Accounts to manage large corporate accounts, navigate procurement, and ensure on-time delivery.
Responsibilities
- Enterprise account ownership - own a book of key/enterprise accounts end-to-end: on-time delivery, project GPM, utilization, no delivery-caused billing slips.
- Delivery governance - set up and run the governance rhythm on your top accounts: steering cadence, status reporting, risk register, escalation paths - and make clients trust it.
- Delivery documentation & toolkit - build the reusable enterprise toolkit: SoW/MSA/change-request templates, an RFP/RFI response kit, a security/compliance answer pack.
- Procurement & tender cycles - carry formal procurement or tender cycles end-to-end, from first RFP to signed contract.
- Multi-stage negotiations - hold momentum through long, layered decision processes involving business, procurement, legal, security, and C-level stakeholders.
- Escalation ownership - be the go-to point when things get hard; resolve issues without eroding trust.
- Cross-functional collaboration - work closely with Sales, PMs, and Engineering to keep delivery synced with business goals and to grow your accounts.
Requirements
- 3+ years in delivery management, account/program management, or client success in IT outsourcing/services.
- Proven experience running large corporate/enterprise accounts with many stakeholders and formal processes.
- A track record navigating procurement, legal, and compliance/security reviews - NDAs, DPAs, security questionnaires; awareness of ISO 27001 / SOC 2 / GDPR / HIPAA as relevant.
- Confidence with contract and delivery documentation - SoW, MSA, change management, formal reporting.
- Strong stakeholder management - able to present to and hold your own with C-level.
- English - Advanced (C1)+
- Comfortable owning several accounts/projects simultaneously.
Nice to Have
- Experience standing up delivery governance or a tender/proposal function from scratch.
- Delivery exposure to healthcare (HIPAA), fintech, or e-commerce.
- PMP, SAFe, PRINCE2, or ITIL certification.
We Offer
- A company clients in 20+ countries trust - and a real mandate to build our enterprise delivery from the ground up.
- Projects and challenges that grow you as a specialist and a person.
- A team of creative, proactive, empathic people; regular feedback; no bureaucracy.
- Flexible, result-first schedule - a bright office in central Kyiv (Chykalenka str, with generator and battery backup) and work-from-home when you need it.
- Paid vacation, available right after the trial period.
- A 2-month trial period on average.
- Team traditions we actually enjoy - parties, picnics, and online activities.
Work type
Full-time
Location
Kyiv, Ukraine (Remote)
All world (+remote)