Senior Delivery Manager

About the Position

Senior Delivery Manager

SOFTSWISS is seeking a Senior Delivery Manager to lead and drive the software development teams in achieving timely and high-quality product delivery. This role involves coaching teams, facilitating Agile practices, managing delivery risks, and ensuring effective communication among stakeholders. The ideal candidate has experience managing multiple development teams and a strong understanding of Agile methodologies.

Locations

• Tbilisi, GE
• Warsaw, PL
• Poznań, PL

Responsibilities

Agile Leadership & Team Facilitation

• Serve as a servant-leader for Backend, Frontend, and QA/AQA teams, ensuring Agile principles and Scrum best practices are effectively implemented
• Coach and mentor team members to foster a culture of continuous improvement and high performance
• Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to maintain collaboration and transparency
• Identify and remove impediments, ensuring teams remain focused on delivering value

Delivery Management & Execution

• Own the end-to-end delivery process, ensuring timely execution of features and initiatives based on an approved roadmap
• Collaborate with the Product Owner and Engineering Leads to define feature delivery plans, including scope, dependencies, and risk assessment
• Monitor and control feature delivery progress across sprints, ensuring commitments align with the agreed plan
• Proactively manage risks and dependencies, coordinating across multiple teams to ensure smooth delivery
• Enforce stakeholder engagement, ensuring expectations are managed, concerns are addressed, and feedback loops are effective
• Lead issue resolution during sprints by working closely with team members and engineering leads

Process Optimization & Continuous Improvement

• Continuously evaluate and refine delivery frameworks, improving efficiency and effectiveness in Agile workflows
• Maintain up-to-date documentation on delivery processes, agreements, and best practices
• Drive process automation and improvements, ensuring alignment with best practices
• Highlight and track quality-related issues and trends, collaborating with QA Leads to drive product quality enhancements
• Ensure effective cross-team collaboration, helping teams navigate operational challenges

Team Management & Development

• Conduct soft skills evaluations and risk assessments during interviews
• Participate in performance reviews and probation period assessments, providing structured feedback
• Optimize team composition and workload management, ensuring efficient task assignments and skill balance
• Track individual and team performance, conducting regular 1:1s and implementing performance improvement plans where necessary
• Manage vacation and absence planning, ensuring minimal impact on delivery timelines

Reporting & Stakeholder Communication

• Provide weekly reports on feature/project progress, risks, blockers, and key metrics
• Deliver sprint reports, including issue tracking, root cause analysis, and improvement actions
• Prepare monthly capacity allocation reports, offering transparency into feature costs and resource allocation

Requirements

• 5+ years of experience as a Project/Delivery Manager in the IT industry across multiple organizations
• Proven ability to manage multiple teams of 10+ members
• Strong communication, facilitation, and conflict resolution skills
• Adaptability to changing priorities and the ability to navigate uncertainty effectively
• Proficiency in Jira (Plans, eazyBI, BigPicture) and Confluence
• English proficiency at B2+ level and strong command of Russian

Nice to Have

• Experience in the Gambling industry
• Background in product-focused companies
• Prior experience in software development
• Certified Project Management Professional (PMP), Scrum Master (CSM) or equivalent Agile certifications

We Offer

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]