Senior Design Researcher - Account Sharing

About the Position

Senior Design Researcher - Account Sharing

We are seeking a Senior Design Researcher to join our team in London. This role is pivotal in building the world’s best, truly cross-border shared accounts for various relationships. You will be part of a thriving research community of over 30 researchers embedded in the Shared Accounts team.

Responsibilities

• Leading complex research: Work on large, often complex and ambiguous projects to help teams make better decisions.
• Problem-solving excellence: Demonstrate exceptional problem-solving skills and holistic research thinking.
• Taking ownership: Regularly lead work and take responsibility for research decisions.
• Collaborating: Work with other researchers and disciplines, often leading workshops and crits.
• Planning strategically: Explain how work streams should be planned, coordinated, and sequenced.
• Defining success: Ensure key milestones and metrics are in place to measure and assess impact.
• Storytelling and advocacy: Be a strong cross-functional collaborator and accomplished storyteller; effectively advocate for a research-led approach.
• Using modern tools thoughtfully: Leverage AI and emerging tools to accelerate research delivery while maintaining research rigor.

Requirements

• Experience doing research with children, young people, and families.
• Deep experience with both generative and evaluative research.
• Exceptional problem-solving skills and holistic research thinking.
• Ability to choose the right research approach for different ambiguity levels.
• Comfortable working embedded in cross-functional product teams.
• Strong presentation and storytelling skills.
• Comfortable using modern research tools and thoughtfully applying AI.

Nice to Have

• Experience leading UX research within the tech/product industry.
• Experience doing research with children, young people, and families.

We Offer

• Competitive salary: GBP 72,000 - GBP 105,000 per year.
• Full-time position.
• Opportunity to shape the direction of your team and influence squad goals.
• Continuous growth as a research expert and strategic leader.
• Be part of our mission to make money without borders the new normal.

About the Company

Wise is a global technology company building the best way to move and manage the world’s money. Our mission is to make money without borders, without judgement or prejudice. We believe in diverse, equitable, and inclusive teams that celebrate our differences and help us live our values. Join us in making every Wiser feel respected, empowered, and able to progress in their careers.

For more information about working at Wise, visit Wise.Jobs.

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Job Location

London, United Kingdom

Work Location Type: On-site