Senior DevOps Engineer
Primary stack
Nice to have's
Job description
Senior DevOps Engineer
Mexico, Remote
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
About the Position
Nextiva is looking for a Senior DevOps Engineer to own and modernize our CI/CD pipelines and developer tooling. You’ll focus on one of the most important parts of the engineering experience: getting code from commit to production quickly, reliably, and safely.
You’ll work closely with engineering teams to improve pipelines, reduce developer friction, strengthen deployment practices, and create reusable tooling that makes the right way to ship software the easy way.
Nextiva’s platform is built on a modern microservices architecture, and reliability and adaptability are central to how we serve customers. Our broader platform strategy also leverages AI and automation to create better outcomes, making this role important to how our engineering organization continues to scale and evolve.
Responsibilities
- Design, build, and maintain CI/CD pipelines as code across multiple services and engineering teams.
- Improve deployment safety through progressive delivery strategies including canary, blue/green, and feature-flag-based releases.
- Build reusable pipeline templates, shared libraries, and self-service tooling that make it easier for teams to onboard and ship consistently.
- Improve build performance through caching, parallelization, and other approaches that reduce pipeline execution and feedback time.
- Partner with engineering teams to identify and remove friction from local development, testing, CI, and deployment workflows.
- Integrate appropriate AI-assisted capabilities into developer workflows, including use cases such as pipeline diagnostics, test generation or selection, code-review automation, and failure triage.
- Implement software supply-chain practices including dependency scanning, artifact signing, and SBOM generation.
- Use Infrastructure-as-Code to provision and maintain the infrastructure supporting CI/CD.
- Monitor pipeline health and deployment success and use those signals to drive continuous improvements.
- Help engineering teams adopt effective DevOps and delivery practices through clear communication, enablement, and reusable solutions.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
- 5+ years of DevOps or software engineering experience, with a strong focus on CI/CD and developer tooling.
- Strong hands-on experience with modern CI/CD platforms such as Jenkins, GitHub Actions, GitLab CI, CircleCI, or Buildkite.
- Experience designing pipelines as code and reusable pipeline templates.
- Solid understanding of Docker, Kubernetes, and deploying containerized applications through CI/CD.
- Working knowledge of Infrastructure-as-Code, including Terraform and/or Ansible.
- Strong Linux administration and scripting skills using Bash, Python, or Go.
- Experience with middleware or messaging technologies such as Kafka, Redis, or RabbitMQ.
- Experience with observability and monitoring tools such as Prometheus, Grafana, Datadog, or ELK.
- Strong communication skills and experience driving adoption of tooling across engineering teams.
- Progressive delivery tooling such as Argo Rollouts, Flagger, or feature-flag platforms.
Nice to Have
- Software supply-chain security tooling such as Nexus, Sigstore/cosign, Syft/SBOM tooling, Snyk, or Trivy.
- Experience applying AI/LLM-based tools to engineering workflows.
AI Literacy
We’re looking for someone who understands where AI can genuinely improve engineering workflows rather than applying it for its own sake.
- Experience using AI/LLM-assisted tooling to accelerate development, testing, troubleshooting, code review, or CI/CD workflows.
- Ability to evaluate AI-generated recommendations or outputs critically before incorporating them into production engineering processes.
- Curiosity about opportunities such as intelligent test selection, flaky-test detection, automated checks, and pipeline failure diagnostics.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
We Offer
- Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
- Insurance 💼-Life Insurance (24 times your monthly salary)
- Work-Life Balance ⚖️- Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
- Financial Security**💰**-Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
- Wellness 🤸-Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱-Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
About the Company
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
© Nextiva. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Our mission is to become the market leader in providing affordable, powerful, and intuitive business communication services including VoIP phone service, virtual fax, analytics, virtual conferencing, customer management products, surveys, and chat, powered by our NextOS platform.Our vision is to become your number one choice for serving all of your business communication needs. Our primary objective is to reach this goal through creating powerful, simple, user-friendly products with the highest level of reliability, and providing what we call “Amazing Service®”In 2005, Tomas Gorny, Nextiva co-founder and CEO, was in search of a VoIP phone system that could support a business with over 300 customer service representatives. The solutions available on the market at the time were either too complicated, inefficient, overpriced, or all of the above. There just weren’t any low-cost and intuitive solutions available for businesses.This inspired Tomas to take action and revolutionize the VoIP market. He saw an opportunity to create innovative and inclusive phone solutions that businesses of all levels could affordably access. They also had to be user-friendly, flexible, and reliable.Nextiva was founded in 2006 and we embarked on a journey to develop and launch a first-class VoIP business solution.We focus on innovation.Our strategy and a huge key to our success has been our focus on innovation. We are constantly improving our products and services and transforming the communications industry by launching top-of-the-line solutions that make a difference.We’re on a mission to create the best products available. This mindset has allowed us to set a leading pace and determine the direction of our industry.Since we entered the market, we humbly take credit for changing some of its dynamics to the benefit of all businesses. We feel fortunate to have had a hand in reshaping VoIP when it was an emerging industry.Our success with VoIP allowed us to expand our offerings and create innovative new tools and solutions for businesses. We now offer a diverse line-up of unified communications products and services for small, medium, and enterprise-level businesses.Featured Products & Services:NextOS uniquely channels powerful workflow automation and predictive modeling into a natively-built platform that makes business communication an effortless experience. Solutions include:Nextiva Voice: Empower your team with the best business phone service on the market. Our feature-rich voice service is scalable for any business and you can manage it from wherever you go.Nextiva Chat: Live chat software lets you connect with customers in real-time.Nextiva CRM: Manage all your customer interactions in one place and gain the insight you need to turn customers into fans!Nextiva Surveys: Collect the answers you need with survey software that lets you understand your audience better. Make better decisions for your business.Nextiva Analytics: Our intuitive analytics software enables businesses to view, analyze, and act on their call data to make the best data-driven decisions for their business. Our dashboard makes it easy to interpret and visualize data from anywhere.Nextiva Office: Make the move from analog to VoIP. Smoothly transition from a traditional phone system to feature-rich VoIP services.Call Center Solutions: Instantly access your enterprise-grade call center solution and quickly scale to respond to fluctuations in call volume.Click on the link to watch a video about what’s it like working at Nextiva —youtu.be/cIcWTvnVrRE.