Senior Digital Account Manager

About the Position

Senior Digital Account Manager

Amsterdam/Rotterdam, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com, and Just Eat Takeaway.

As a Senior Digital Account Manager within DEPT®, you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. A person that is able to orchestrate, navigate, and lead the challenges and opportunities of our clients. Someone who is curious, who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery-ready proposals, to solve the challenges of our clients, today.

You will act as the client internally at DEPT® - direct DEPT® into the most interesting opportunity areas → challenge the team and maintain focus on the client’s problems, making sure the standard is met, that delivery is met. Take ownership of the challenges and the business problems the CMO has - in their IO, need to know them. You will have a full understanding of DEPT®’s offering - knowing how our capabilities solve client problems in other domains and have the ability to coach (mentorship). Have a business-first and revenue driver approach, with the client’s benefit as a priority.

Responsibilities

• Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects.
• Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers.
• Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s).
• Research and pursue opportunities for client growth.
• Resolve issues and problems that might occur, by being open, transparent, and proactive to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Orchestrate the organization around the clients to navigate and lead the challenges and opportunities.

Requirements

• Many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher. Experience in working with global clients is a big plus.
• Experience in managing and facilitating international and cross-functional internal teams on your clients.
• Driven by insights and analyses and build your strategies comprehensively and logically on them.
• Solid understanding of the overall dynamics of the digital industry and digital product delivery process.
• Understands how strategy, design, technology, and data are essential to deliver impactful and valuable digital products/experiences.
• Strong communication, listening, and interpersonal skills in building relationships with professionals of all organizational levels.
• Understands the commercial dynamics of a digital agency.
• Ability to “connect-the-dots” across channels and touchpoints internally as externally.
• Strong work ethic and the willingness to get the job done while maintaining a supportive, empowering, and positive attitude.
• Embrace thought leadership by staying up-to-date on industry news, technology trends, and best practices.
• Solid written and verbal communication skills in Dutch and English.

We Offer

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle-free commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands, and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local, or global - at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

About the Company

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.