Senior Driver Operations Manager

About the Position

Lalamove is revolutionizing the logistics industry by directly connecting customers and drivers through our technology. We offer a fast and convenient way to book delivery and moving services, whether at home, work, or on the go. As a leading global on-demand delivery platform, we serve millions of orders every day with millions of delivery partners.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect and move things that matter. Delivery is what we do best, and we ensure it is always fast and simple.

As a Senior Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our Philippines operations. Quick wits, problem-solving skills, and a team-first mentality will be critical to your success.

This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform.

Responsibilities

• Driver Acquisition and Onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust and loyalty with our driver partners across the Philippines.
• Driver Operations Standards: Identify, build, and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
• Performance: Constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
• Team Management: Hire, onboard, and train a team of driver operations managers and associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
• Process Improvement and Standards: Identify, build, and enforce standard operating procedures to manage the supply teams effectively.

Requirements

• Leadership Skills: To deal with a large and diverse Lalamove community.
• Strong Sense of Prioritization: Structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong Integrity: To make the best decisions for the company in every situation and stand firm without compromising.
• Data-driven: To identify leverages and make the best decisions for the business in every situation.
• Strong Communication: To articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.

Qualifications

• Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment.
• Team management experience with at least 3 direct reports, plus experience leading multiple functions/verticals.
• Experience in managing complex, cross-functional projects, plus experience working closely with regional or headquarter teams.
• Knowledge and understanding of mobile and web technologies.
• Positive & open-minded, result-oriented with strong business acumen.
• Good command of both written and spoken English.
• Must be willing to work in the Paranaque Integrated Terminal Exchange (PITX).

We Offer

• Competitive salary
• Opportunity to work in a fast-growing company
• Professional development opportunities

About the Company

Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. We are committed to protecting your personal data and respecting your privacy. For more information, please read our Candidate Privacy Notice.

Apply for this job and join our team to make a measurable impact on your market!