Senior Dynamics CRM Functional Consultant

About the Position

Senior Dynamics CRM Functional Consultant

Our Microsoft Business Applications team at EPAM is growing, and we're seeking a seasoned consultant to manage client interactions, collect requirements, and jointly develop solutions using Microsoft Dynamics 365 CRM, Power Platform, and Copilot Studio. This role involves collaboration with geographically dispersed teams, participation in client relationship management, and solution delivery to generate quantifiable results for large-scale enterprise clients.

Responsibilities

• Break down business requirements and convert them into functional specs
• Set up Microsoft Dynamics CRM leveraging agentic capabilities to match client requirements and workflows
• Improve existing CRM AI/Copilot functionalities
• Partner with technical teams to guarantee solution integration
• Interact with clients to collect input and establish clear expectations
• Carry out impact assessments and identify changes needed to business processes
• Bridge communication gaps between stakeholders and technical teams
• Oversee CRM projects from kickoff to delivery
• Handle additional tasks such as testing, user training, and documentation management
• Champion Agile methodology adoption across the team
• Offer teams direction on CRM best practices

Requirements

• Minimum 3 years working as a Consultant within the IT sector
• Solid grasp of GenAI and LLM basics
• Hands-on experience with GitHub Copilot, Claude Code, Codex, or comparable agentic tools
• Deep knowledge of MS Dynamics 365 CRM setup and standard out-of-the-box features
• Familiarity with MS Power Apps, MS Copilot Studio, and Power Automate, along with application lifecycle management practices
• Capability to operate within agile teams or on one's own
• Grasp of application programming, QA, database systems, and system design principles
• Excellent communication, presentation, and negotiation abilities, capable of engaging both technical and non-technical audiences
• Skilled in managing client expectations, conducting impact analysis, and resolving critical issues
• Analytical thinker with a proactive approach and comfort navigating ambiguous, fast-changing situations
• Advanced spoken English proficiency
• Capable of working well solo or as part of a team

Nice to Have

• Familiarity with Power Portals and Power BI
• Exposure to the Microsoft Dynamics 365 ERP system; background in Data Analysis
• Background in sectors such as insurance, healthcare, or financial services

We Offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travel, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• Focus on your professional growth:
  • Plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in MS Dynamics, AI, Power Platform, Azure, and many others
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract, and other partner resources
  • Study Engineering Excellence and AI Productivity training
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join the Delivery Management, Resource Management, Leadership Essentials school, and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events, and conferences annually), including Power Platform and Copilot Studio communities

About the Company

At EPAM, we are committed to fostering a dynamic and inclusive work environment where you can thrive both professionally and personally. Our focus on your professional growth, flexible work arrangements, and a diverse range of projects across various industries make EPAM an exciting place to work.