Senior Engineer I - Technical Support

About the Position

Join Microchip Technology as a Senior Technical Support Engineer for Frequency and Time Systems, providing high-quality support to customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization Solutions.

Responsibilities

• Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, and production/manufacturing procedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log customer cases in the Salesforce system, ensuring accurate records and timely updates.
• Work on solutions or workarounds for customer issues, escalating critical cases when necessary to ensure rapid resolution.
• Communicate effectively and professionally with customers, providing clear updates and technical guidance.
• Proactively communicate with Technical Support Management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment.
• Perform data analysis using proprietary software tools to support troubleshooting and solution development.

Requirements

• Bachelor of Science in Electrical Engineering (BSEE) or related field.
• Minimum of five (5) years of relevant industry experience.
• Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies.
• Demonstrated experience in data analysis and troubleshooting timing/synchronization or similar electronic/RF systems.
• Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
• Excellent verbal and written communication skills, with the ability to engage confidently via phone or web-based conference calls.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Strong organizational skills and a systematic, detail-oriented approach to problem-solving.
• Ability to work effectively both independently and as part of a team.
• Self-motivated with strong time management and prioritization skills.

Nice to Have

• Four or more years of technical support or customer service experience.
• Experience supporting customers in telecommunications, aerospace, defense, or critical infrastructure sectors.
• Experience delivering technical presentations or customer training sessions.

We Offer

• Competitive base pay, restricted stock units, and quarterly bonus payments.
• Health benefits that begin day one.
• Retirement savings plans.
• Industry-leading ESPP program with a 2-year look back feature.

About the Company

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Location

United States

Pay Range

Annual base salary range: $70,304 - $205,000

Range is dependent on numerous factors including job location, skills, and experience.

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.