Senior Enterprise Account Executive - CRM Solutions

About the Position

Senior Enterprise Account Executive - CRM Solutions

We are seeking a dynamic and experienced Senior Enterprise Account Executive to join our CRM Solutions team in Brussels. As a key player, you will drive the market success of ServiceNow's CRM products, engaging assigned accounts and creating new business opportunities throughout the sales cycle.

Responsibilities

• Oversee the development and growth of assigned accounts, including resource deployment and strategy development.
• Develop a sales strategy with a target prospect list and a regional sales plan.
• Build relationships with multiple C-suite personas across CRM products and multi-workflow solutions.
• Arrange and conduct executive discussions and position meetings.
• Collaborate with Solution Consulting and extended teams to deliver demonstrations and orchestrate relationships.
• Develop a roadmap and build capabilities to promote an outstanding customer experience.
• Act as a trusted advisor to customers by understanding their Customer Engagement & Operations roadmap.
• Lead CRM opportunities in partnership with Core Sales Teams and other ServiceNow Solution Areas.
• Present CRM Workflows offerings to prospects, customers, partners, and at industry events.
• Articulate customer success strategies to the field.
• Prospect qualification and development of new sales opportunities and revenue streams.
• Manage sales processes and opportunity closure.
• Ensure ongoing account management for customer satisfaction and additional revenue streams.

Requirements

• Experience in integrating AI into work processes, decision-making, or problem-solving.
• Deep experience in solution sales, preferably within CRM, Customer engagement, or Customer Service Management.
• Understanding of CRM, CX, or CSM solution-related business processes.
• Experience leading complex virtual or matrixed teams.
• Ability to understand broad business IT needs for prospective clients.
• 8+ years of sales experience within complex software or platform solutions.
• Deep industry knowledge of the assigned vertical.
• Ability to establish trusted relationships with clients and teams.
• Ability to produce new business, negotiate deals, and maintain C-Level relationships.
• Thrive in a fast-paced, deadline-driven environment.
• Communicate complex issues in simple terms via written and oral media.
• Forge strong business relationships with C-level execs and ServiceNow internal/external ecosystem.
• Excellent communication and presentation skills, including to C-level.
• Regional travel required.
• Fluency in English and the local language essential.

We Offer

• Opportunity to work with a global market leader in AI-enhanced technology.
• Be part of a team that empowers organizations to find smarter, faster, and better ways to work.
• Competitive salary and benefits package.
• Professional development opportunities.
• Inclusive and flexible work environment.

About the Company

ServiceNow, a global market leader, began in sunny San Diego, California in 2004. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations. Join us as we pursue our purpose to make the world work better for everyone.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.