Senior Facilities Service Manager - Mechanical

About the Position

As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of mission-critical cooling and HVAC systems supporting hyperscale data center operations. Reporting to the Facility Manager, this role serves as the immediate manager for Facilities Technicians and is accountable for execution quality, service readiness, technician development, and lifecycle maintenance performance across mechanical infrastructure.

This role is focused on service execution, uptime protection, mean time to repair reduction, and long-term asset performance rather than mechanical system design. A key objective of this position is to build, lead, and continuously improve an in-house self-perform maintenance program, ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.

Responsibilities

• Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.
• Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.
• Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.
• Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.
• Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.
• Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.
• Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.
• Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.
• Partner closely with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.
• Drive continuous improvement in maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.
• Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

Requirements

• 3–5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.
• 1–3+ years of experience leading technicians, service teams, or field maintenance operations.
• Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.
• Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments.
• Associate’s or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued.

Skills and Competencies

• Strong crisis management and service leadership in high-availability environments.
• Proven ability to improve maintenance quality, service reliability, and execution discipline.
• Strong people leadership with the ability to develop technicians and reinforce accountability.
• Clear communicator who can coordinate across operations, engineering, and vendor teams.
• Strong operational judgment and ability to prioritize in time-sensitive situations.

We Offer

• Competitive salary range from $120,100 to $251,600 per annum.
• Comprehensive benefits package including medical, dental, and vision insurance, short term and long term disability, life insurance, health care and dependent care Flexible Spending Accounts, 401(k) Savings and Investment Plan with company match, paid time off, paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, and more.
• Opportunity to contribute to global impact at scale and work in a technically rigorous environment.
• Culture built on operational excellence and long-term career development opportunities.

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.