About the Position

Senior Field Service Engineer (f/m/d)

Orbem is seeking a Senior Field Service Engineer to join our team in Munich, Germany. As a key member of our Field Operations team, you will ensure the reliable operation of our systems, resolve complex service incidents, and mentor junior engineers.

Responsibilities

Own end-to-end diagnosis and resolution of complex, previously unresolved, or urgent service incidents at customer sites and in our internal labs.
Act as the primary escalation point for difficult repairs raised by junior Field Engineers or Field Service Engineers, and the go-to technical contact for suppliers/partners on-site.
Thoughtfully tailor maintenance and troubleshooting approaches to local site conditions, documenting the rationale for any deviation from standard procedure.
Own the creation and continuous improvement of maintenance and service SOPs/checklists, driving the PDCA cycle for the servicing function.
Mentor and coach junior Field Engineers/Field Service Engineers on troubleshooting best practices and technical judgment.
Lead Site Visit Checklist execution and technical problem-solving during installation and upgrade projects when deployed as senior surge capacity.
Act as the primary technical feedback loop to Engineering, interpreting field/lab findings, escalating risks, and proposing solutions rather than just reporting raw data.

Requirements

Significant, hands-on experience diagnosing and resolving complex electrical, mechanical, or automation issues in an industrial or field-service environment.
Strong working knowledge of electrical diagrams, AutoCAD, and automation/networking concepts (PLC, Modbus, or similar).
Comfortable being the final escalation point for urgent, unplanned technical issues, making autonomous, well-reasoned decisions under time pressure without waiting for sign-off.
Experience mentoring, training, or informally guiding less experienced technical colleagues.
Experience creating or improving technical SOPs, checklists, or maintenance processes, not just executing them.
Willing to travel extensively and can react to short-notice, urgent dispatch needs, including occasional weekend or after-hours support.
Relevant electrical/technical certifications (e.g., EFK-equivalent) are a plus.
Fluent in English (written and spoken).
Fluent in Italian (written and spoken).

Nice to Have

Experience servicing MRI systems, medical devices, or other highly regulated industrial equipment.
Additional working proficiency in German and/or Spanish.

We Offer

Compensation: €70K - €75K base salary plus equity in the form of stock options.
Stock Options: Share in Orbem’s success.
Relocation Support: Seamless support for your move to Germany.
Learning & Development: €1,750 annual budget for personal growth.
Fitness Membership: Access to Urban Sports Club or Wellpass.
Childcare Reimbursement: Support for Kita/Kindergarten fees.
Deutschland Ticket: Full coverage of public transportation.
Flexible Hours & Home Office: Work when and where it suits you.
WFH Perks: Get €185 to upgrade your home office + an external monitor on us!
30 Days Paid Leave: Plenty of time to recharge.
Personal Leave: Flexibility for life’s important moments.
Work From Anywhere: Experience new cultures and environments for up to 60 days per year.

About the Company

Orbem uses AI to industrialize MRI, delivering non-invasive insight into everything from fruits to eggs to the human body. We are transforming what is becoming the world's largest biological dataset into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future.

Headquartered and founded in Munich, Germany, with an office now in Houston, Texas, our world-class team is scaling inside-out technology to transform how humanity sees and understands biological matter.

Help us see what's possible. Join us.

Senior Field Service Engineer (f/m/d)

Job description