Senior Financial Analyst, Payments

About the Position

We are seeking a Senior Financial Analyst, Payments who is business-minded, data-driven, and able to translate large and complex data sets into meaningful information and have the desire to influence BOLD’s decision and performance. Using your strong analytical skills, you will review data surrounding payment acceptance rates, chargebacks, and other performance metrics in order to develop strategies to drive growth within the business. You will be working closely with our development team in order to implement changes to the internal e-commerce platform to support our payment strategies. In addition, you will help design the necessary reporting and tools required to effectively review and make changes to the e-commerce operation.

About the Team

As our Senior Financial Analyst, Payments, you will report to the Finance Director, Payments and will be a key member of the team supporting BOLD’s e-commerce function and relationships.

Responsibilities

• Identify patterns in payment processing success, chargeback, and fraud rates by analyzing large quantities of data
• Monitor and forecast payment-related metrics, such as acceptance rate and fraud rate, and predict customer behaviors through data analysis and modeling
• Understand the key drivers of company KPIs (Key Performance Indicators such as conversion rate, life time value of a customer, chargeback rate, and fraud rate) and the relative contribution of those drivers to the business performance through financial and statistical modeling
• Monitor payment acceptance rates and track performance trends to proactively recommend adjustments to our payment processor allocation strategies when shifts occur
• Review transaction and chargeback data across various card brands, processors, and gateways to monitor performance trends, proactively identifying anomalies and recommending solutions to address issues
• Make recommendations to improve operations, anti-fraud processes, and system enhancements

Requirements

• Finance, Economics, Statistics, or related degree required
• 4 to 6 years of progressive experience in corporate finance, statistics, or a highly analytical finance role
• Ability to collaborate with and across teams throughout the company, including Finance, Platform, Customer Support, Product, and Marketing to drive results
• Extensive experience in building complex financial models, conducting quantitative and qualitative financial analysis, and scenario analysis
• Strong written, verbal, and presentation communication skills
• Experience in presenting analysis to senior executives and working as a business partner across all departments
• Thrive in a complex, fast-paced environment
• Advanced Excel and Pivot Table proficiency and PowerPoint skills
• Strong analytical, quantitative, and problem-solving skills

Nice to Have

• MBA or Master’s degree in quantitative fields such as Economics, Statistics, Business Analytics
• Experience with SiSense, Tableau, or other data visualization tools
• Previous experience in Payments is a plus

We Offer

Outstanding Compensation

• Competitive salary
• Bi-annual bonus
• 401(k) plan with match
• Equity in company
• Flexible spending accounts (health, dependent care)
• Internet and home office reimbursement

100% Full Health Benefits

• Medical, dental, and vision (optional plans for your family)
• Life & long-term disability insurance (optional)
• Mental health support and resources
• Wellness reimbursement (gym, health apps, etc.)
• Pet Insurance (optional)

Flexible Time Away

• Flexible PTO
• Sick time policy
• Observed holidays

Salary & Eligibility

Starting pay range

$110,000-$130,000 USD

Pay Transparency

Individual pay is based on location, transferable skills, experience, and other relevant factors. This estimated range is based on the best available market data and factors, all of which are subject to change. This position may also be eligible for a bonus and medical, dental, vision, life, short and long-term disability insurance, 401(k), paid time off, sick leave, and paid holidays, all subject to applicable plan terms.

Eligible Hiring Locations

This position is 100% remote, work from home.

BOLD can hire full-time residents of the following U.S. States & Territories: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

California Residents: Please see our privacy notice for more info on how we handle your data.

About the Company

We Transform Work Lives

As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

We Celebrate and Promote Diversity and Inclusion

We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We do not discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.