(Senior) Forward Deployed Engineer (m/f/d)

About the Position

Join Flip AI as a (Senior) Forward Deployed Engineer (m/f/d)

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About the Role

As a Customer Engineer, you will be at the forefront of integrating our AI solutions into the customer's environment. You will work closely with their identity stack, HR systems, security reviews, and AI roadmaps. Your role will involve taking a tenant from inception to hundreds of thousands of live users, ensuring the technical side is robust and scalable.

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Responsibilities

• Technical Ownership End to End: Manage the technical aspects of enterprise onboardings, from initial architecture discussions to stable live rollouts at scale.
• Design and Implement Integrations: Create identity and authentication solutions (OIDC, Entra ID, Frontline Identity), user provisioning (SCIM), REST APIs, and connections into HR and operational systems like SAP SuccessFactors, Workday, or UKG.
• Collaborative Problem Solving: Advise and enable customers' IT teams, partners, and external developers to reach a solution you can endorse, ensuring they can maintain it independently.
• Build Where Necessary: Develop the first version of solutions where building is the fastest way to prove an approach or unblock a rollout, then hand it over with proper documentation and handover conversations.
• Lead AI Integration: Guide how agents, MCP-based tool access, and agent-to-agent scenarios are implemented at enterprise customers, including the necessary authentication and data boundaries.
• Technical Authority: Work with customer project management, IT, security, functional departments, and works councils to decide technical questions and feed back gaps to our product and engineering teams. Expect regular travel to customer sites, approximately 10 to 30 percent of your time.

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Requirements

Must-Haves

• Around 3 to 5 (or more) years in IT or tech consulting, customer engineering, forward deployed engineering, solutions engineering, or SaaS implementation, with real enterprise exposure.
• Hands-on experience with enterprise integration and identity: SSO and authentication (OIDC, OAuth, Entra ID, or comparable), REST APIs, and API-based integrations delivered in real enterprise IT environments.
• Customer-facing technical responsibility in enterprise projects, where you made technical decisions alongside IT, security, and functional departments rather than just coordinating them.
• Genuine technical depth without being a full-time production developer: you should be able to read code, review designs, debug integrations, and build working prototypes.
• German at C1 level or above and fluent English.

Nice-to-Haves

• Provisioning experience (SCIM) and integrations into HR or workforce systems such as SAP SuccessFactors, Workday, or UKG.
• An informed, current view on where agentic AI is heading: MCP, A2A, EMA, and the authentication questions underneath them. We are looking for someone who follows the field closely and has an opinion, not for years of experience that cannot exist yet.
• Prior work as a Customer Engineer or Forward Deployed Engineer at a product company, rather than in classic consulting only.
• Workflow automation tooling (n8n or similar), comfort with logs, metrics, and dashboards, or experience with German co-determination and enterprise data protection.

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We Offer

• Work Mode: We’re remote-first, giving you flexibility to work from home. At the same time, we deeply value the power of in-person collaboration. Depending on the role, you’ll join occasional team events, workshops, or meetings in our Berlin or Stuttgart offices - always with plenty of notice. The exact balance will be discussed during your interview.
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
• Celebrating Success: Expect highly motivated and committed people in a relaxed working atmosphere.
• Be Part of Something Bigger: You actively shape Flip AI in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
• Working Abroad: At Flip AI, you can also work abroad in the European Union. Let's talk about remote work in the interview.

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About the Company

Flip AI is the #1 Frontline Agentic Operating System (OS) to build, automate, and orchestrate any frontline use case on a foundation of secure identity and communications with strong UX. In practice, that means one app where frontline workers in retail, manufacturing, and logistics access their systems, run their processes, and use AI.

More than 1,000 brands trust Flip AI, and over two million people use it worldwide, at companies like Bosch, REWE, FORVIA HELLA, and Greif. In August 2026, Notion Capital and HV Capital doubled down with a new $25M round, bringing our total funding to more than $85M.

Our mission: Connect every employee to everything they need in one touch.

At Flip AI, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, worldview, and disabilities do not influence your potential job at Flip AI. The most important thing is that YOU fit in!