Senior Genesys Consultant
Primary stack
Nice to have's
Job description
About the Position
Disrupt lands in Copenhagen this October
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Senior Genesys Consultant to join our Team.
Responsibilities
The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
Work with the team to design and build:
- Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...
- Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
- Flow design with Architect
- Integration with third-party systems using web services
- Report generation (real time and historic)
- Creation and modification of scripts with Genesys Cloud
Requirements
Essential:
- Knowledge of the following Genesys Cloud CX tools and modules:
- Basic configuration: agents, groups, skills, roles, etc
- Routing: incoming and outgoing call strategies
- Telephony: sites, edges, trunks, outbound routes
- Scripting
- Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
- Data Actions: design and construction of webservices to external systems.
- Campaigns of various types (progressive, preview, power)
- Real-time reporting
- Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
- Experience working on projects
- English fluency both written and spoken
Nice to Have:
- Certifications of Genesys Cloud (GCP-CX)
- Experience with Single Sign-ON (SSO)
- Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
- Integration with external reporting tools (PowerBI).
- Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.
- Knowledge of software programming: C, Java, Javascript, .Net
- Experience working in Support
- Experience working with Agile Methodologies (specifically Scrum)
We Offer
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
- Remote/Flexible work
- Discovery Medical Aid
- Connectivity Allowance
- 15 days paid holiday a year (this includes three Sabio days)
- Momentum EAP
About the Company
Disrupt lands in Copenhagen this October
- How we work
- Services
- Discovery
- Transformation
- Optimisation
- Blog The Deflection Trap: Stop Treating the Voice Channel as the Enemy of Efficiency Read more
- sabio.ai
- Success stories
- Resources
Get in touch
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Apply now
Department
- Operations
Location
- Cape Town
Reporting to
- Innocentia Myataza
Apply now
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