Senior Implementation Consultant

About the Position

We are seeking a Senior Implementation Consultant to join our team in Japan. The ideal candidate will lead new Box customer implementations, manage projects, and provide enterprise software deployment advice.

Responsibilities

• Lead new Box customer implementations, including project planning and resource management.
• Ensure the execution of planning for concept development, initial implementation support, and user adoption for each customer.
• Manage project progress, challenges, risk management, and resource management, and report the status to stakeholders.
• Understand customer use cases and requirements, and provide advice on design and configuration using Box's enterprise and industry best practices.
• Troubleshoot customer issues during implementation.
• Assist with large-scale customer data migration projects.
• Propose end-to-end solutions to customers considering Box and third-party product integrations.
• Collaborate with sales to create new project scopes, estimates, and work breakdowns.
• Develop plans with sales and CSM teams to make Box the core of customer IT systems and to create future sales growth plans.
• Gather customer feedback and provide it to the company to improve Box services.

Requirements

• A 4-year degree.
• 2+ years of consulting experience (either internal consulting through an IT organization or external consulting with a consulting firm or software provider).
• Project management experience, excellent customer management skills, and the ability to collaborate with customers to develop and manage implementation plans.
• Experience with enterprise-scale deployments.
• Eagerness to challenge yourself in a fast-growing environment and the ability to actively participate as a team player.
• Fluency in Japanese and reading/writing proficiency in English.
• Familiarity with SaaS implementation and experience with enterprise software is a plus.

We Offer

• Competitive salary.
• Opportunity to work in a diverse and inclusive environment.
• Professional growth and development opportunities.

About the Company

Box is a leading company in the cloud content management market. Our mission is "To power how the world works together" by providing a secure and easy-to-use content management foundation through cloud services.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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