Senior Implementation Engineer

About the Position

We are seeking a Senior Implementation Engineer to join our team at Renesas in La Jolla Ranch, CA, ensuring successful implementation of our Enterprise solutions.

Responsibilities

• Work with Account Managers, Solution Architects, and other SIEs on training, guiding, and coaching customers through the myAltium engagement process.
• Provide detailed project management skills for the Implementation and ensure the customer’s ongoing success post deployment.
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
• Serve as the post-sale point of contact for customers during AES implementation.
• Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
• Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).
• Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
• Build excellent customer relationships, and influence them to adopt recommended best practices.
• Work with Account Managers to reduce churn, and enable client expansion, renewal, and retention.
• Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

Requirements

• Bachelor’s/Master’s degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience.
• At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA).
• Experience with Altium or other PCB ECAD Library/component management required.
• PLM expertise desirable.
• Ability to engage customers at a business level, drive alignment, and execution.
• Ability to be highly effective in a matrix management organization.
• Excellent communication skills, both written and verbal.
• Able to travel 30%.

We Offer

• Competitive salary starting at $120,000 per year.
• Bonus opportunities.
• Comprehensive benefits package including medical, dental, vision, health savings account, flexible spending accounts, life insurance, AD&D, and pet insurance.
• Paid sick time, paid holidays, and accrued paid vacation.
• Remote work options.
• Professional development budget.

About the Company

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier’. As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier’.

At Renesas, you can:

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe, and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark? Join Renesas. Shape Your Future with Us.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state, or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations, it may be necessary for Renesas to obtain a U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.