Senior Infrastructure Specialist

About the Position

Senior Infrastructure Specialist

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

Responsibilities

• Accountable for preparing the final solution for the customer based on working closely with regional teams for internal solutions and commercial managers when designing solutions for external customers, e.g., ANSP’s, Airport Authorities
• Engage with Engineering and other departments to assess the feasibility, the design, and the ability to deliver, transition, operate & support of the solution
• Understand the products and how they can be deployed to support customer needs
• Ownership of the supplier’s process regarding quotation and purchase request management and coordination with various entities and 3rd party suppliers during all project phases
• Gather costs from the various parties to help build the solution and to offer the proposal to internal or external teams
• On approval of a quotation or proposal to order the solution and follow up its delivery progress with Project Managers in weekly meetings and emails where appropriate
• Work in compliance with the Engineering guidelines (technology, architecture evolution, technical strategy)
• Assist in troubleshooting when requested by Operations and Engineering teams, and to document the findings and suggest required changes/fix in the ITSM platform, ServiceNow
• Produce technical design drawings in Microsoft Visio for commercial teams to engage with external customers
• Ensure documentation and procedures for deployment and maintenance are updated

Requirements

• 5+ years of telecommunications or ATI experience in large scale, 24x7x365, heterogeneous infrastructure RF/Telecommunications systems/ network environment (preferably in VHF Telecommunication field) environment with B. Tech./B.E. degree in Electronics, Telecommunications or Computer Science, e.g., CompTIA Network+, Cisco CCNA or CCNP
• Experience with IP-based telecommunication networks and basic knowledge of CISCO routers, switches, RF/VHF Technology a plus
• Good understanding of Cisco router configuration, knowledge of TCP/IP and routing protocols, e.g., static routing, BGP
• Experience in coordinating hardware/network refresh and spare management programs is desirable
• Ability to work effectively in a distributed team environment & a matrix-managed organization
• Be autonomous and agile in changing environments with a sense of initiative and proactivity
• Strong verbal and written communication & analytical skills
• Strong time management skills with a proven ability to meet deadlines
• Solid change management process knowledge
• Proficiency in English is a must

We Offer

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

About the Company

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.