Senior Intune Administrator (f/m/x)

About the Position

We are looking for an experienced Senior Intune Administrator to join our team in Cracow. In this role, you will be responsible for delivering user-centric IT services focused on Endpoint Management, aligned with organizational needs and strategy. You will oversee the entire lifecycle of assigned IT services, ensuring quality and cost optimization while engaging with stakeholders to understand their requirements. This position offers a hybrid work mode, allowing flexibility in your work environment.

Responsibilities

• Preparing and maintaining the service roadmap for assigned IT services
• Controlling and overseeing all service improvement initiatives to enhance service quality
• Governance over service suppliers to ensure operational quality and compliance
• Ensuring high-severity incidents are resolved promptly and effectively
• Maintaining service compliance with company policies, standards, and ITSM processes
• Acting as the final authority on all service-related aspects and decisions
• Engaging with stakeholders to provide business-oriented services that meet their needs
• Ensuring user experience is prioritized in the development and improvement of services
• Understanding service architecture and influencing its design to meet organizational goals
• Controlling service costs to support effective budget planning and execution
• Aligning services with the company's strategic objectives

Requirements

• Minimum 5 years of experience in IT service management with a focus on Microsoft Intune
• Deep expertise in Microsoft Intune and Autopilot, along with configuration management
• Strong understanding of ITIL principles and practices
• Proven ability to manage service lifecycle and improvement initiatives
• Excellent stakeholder engagement skills to gather and understand business requirements
• Solid understanding of service architecture and its design implications
• Fluent Polish and advanced level of English
• Working from office in Cracow two times per week

Technologies

Must have

• Microsoft Intune
• Autopilot (Microsoft Intune)
• Configuration Management
• ITIL

Location

• City: Cracow
• Country: Poland
• Work mode: Hybrid

Job no.

JOB-EMCN7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits for you

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care

About the Company

Since 2015, we have been recognized with the Great Place to Work title every year, a prestigious award based on employees feedback. According to the study, over 92% of people working at Sii consider it a fantastic place to work.