Senior IT Operations Engineer

About the Position

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking a Senior IT Operations Engineer to join our team in Lisbon. As part of a large international banking group, you will support the IT transformation and activities of a worldwide bank, leveraging the expertise of our international campus in Lisbon.

You will be part of an Operations team dedicated to ensuring the availability, stability, and operational performance of critical banking applications and production environments.

Responsibilities

Production Operations & Support

• Ensure the stability, availability, and performance of critical banking applications.
• Provide Level 2 support and participate in incident resolution and recovery activities.
• Monitor production processes and maintain operational documentation.
• Contribute to operational excellence and continuous service improvement.

Scheduling, Monitoring & Automation

• Manage and optimize batch scheduling activities using Control-M.
• Monitor production workflows and ensure SLA compliance.
• Automate operational processes using scripting and infrastructure automation tools.
• Support monitoring and observability initiatives across the application landscape.

Infrastructure, Cloud & Deployments

• Support Linux and Windows environments, application servers, and production deployments.
• Work with technologies such as Tomcat, JBoss, Jenkins, GitLab, AWS, and GCP.
• Participate in application releases, technical changes, and production transitions.
• Ensure secure and reliable operations across cloud and on-premises environments.

Technical Leadership & Continuous Improvement

• Act as a technical reference within the team.
• Support knowledge sharing and best practices.
• Coordinate technical activities with application, infrastructure, and project teams.
• Drive automation, reliability, and continuous improvement initiatives.

Requirements

• Strong experience in IT Operations, Production Support, or Application Support environments.
• Solid knowledge of Linux administration and production environments.
• Hands-on experience with Control-M.
• Experience with application servers such as Tomcat, Apache, or JBoss.
• Knowledge of cloud platforms (AWS and/or GCP).
• Experience with monitoring tools such as Dynatrace, CloudWatch, or similar.
• Familiarity with Terraform, Ansible, Jenkins, GitLab, and ServiceNow is a plus.
• Experience working in Agile and ITIL environments.
• Strong analytical, troubleshooting, and communication skills.
• Professional proficiency in French and a good level of English.

We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to the Tejo, 5 minutes’ walk from the Metro and Train Station and 15 minutes’ drive from Humberto Delgado Airport
• Canteen facilities, including breakfast and lunch
• Parking upon request, with the option to charge electric cars
• Free coffee, hot chocolate, and fruit
• Training opportunities focused on both hard and soft skills
• An international environment with more than 15 nationalities
• A people-oriented and friendly working environment

About the Company

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the Group’s business lines. Our mission is to support the IT transformation and activities of a worldwide bank, capitalizing on the expertise of our international campus in Lisbon.