Senior IT Services Technician

About the Position

We are looking for a Senior IT Services Technician to join our team in Las Vegas, NV. In this role, you'll be at the forefront of delivering exceptional IT support, ensuring our team stays connected and productive. Leveraging your technical expertise and problem-solving passion, you'll drive the success of our IT operations. This is your chance to innovate, grow your skills, and tackle new challenges, all while contributing to the evolution of our technology.

Responsibilities

• Provide exceptional, customer-first IT support for various devices and platforms, including Windows, macOS, iOS, and Android.
• Manage and administer enterprise IT systems, ensuring smooth operations and foundational network support.
• Collaborate with IT peers and other team members to troubleshoot and resolve technical issues.
• Utilize ITIL/ITSM principles to efficiently handle and resolve support requests.
• Continuously enhance your technical skills and pursue relevant certifications to stay ahead of industry trends.
• Participate in and contribute to strategic IT projects that drive innovation and growth.

Requirements

• At least 3 years of experience in enterprise support, with strong knowledge of operating systems, network infrastructure, and enterprise technologies like O365 and G Suite.
• Hands-on experience with device management tools such as Intune, SCCM, or JAMF, and familiarity with DNS, DHCP, MS Active Directory, and Azure.
• Exceptional organizational skills, attention to detail, and a technology-driven approach to problem-solving.
• Ability to multitask, collaborate effectively within a team, and communicate clearly with a positive attitude.
• Proficiency in English, with the ability to work on-site in Las Vegas 3x/week.
• A solid understanding of scripting languages like PowerShell, with preferred certifications in Microsoft, CompTIA, ITIL/HDI, or Customer Service.

We Offer

• Competitive US hourly rate of $30.00 - $37.50, plus bonus, equity, and benefits as applicable.
• Comprehensive health benefits, including medical, dental, and vision.
• Free access to wellbeing programs such as therapy sessions, the Calm App, and Virtual Yoga Classes.
• 14 weeks of 100% paid parental leave and workplace lactation support.
• Benefits that support family planning, including adoption, surrogacy, and fertility treatments.
• Flexible PTO, pet insurance, gym reimbursement, and financial planning support.
• Tuition reimbursement for educational courses related to your position or another position at DraftKings.
• Commuter benefits to help you save money on your daily commute.

About the Company

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.