Senior IT Support Engineer I

About the Position

Senior IT Support Engineer I

Location: Warsaw, Poland

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.

Responsibilities

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for all IT hardware and software
• Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, People Operations
• Managing IT communication between headquarters and remote office
• Perform system imaging, application configurations, and security policy enforcements
• Daily onsite office support, from Monday to Friday

Requirements

• 4+ years of working experience in an IT Support role
• Working knowledge of Windows and OSX operating systems
• Working knowledge of Lenovo and Apple hardware
• Knowledge of networking concepts
• Comprehensive understanding of networking (Network certification a plus)
• Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
• High energy and passion for your work and achievements
• Excel at everything you put your heart and mind to
• Willingness to go above and beyond
• Excellent verbal and written communication skills in English and Polish
• Excellent teamwork skills
• Technical certification in desktop operating systems

Nice to Have

• Experience leading large, complex enterprise initiatives on a global scale
• Mac certification
• PMP certification
• Demonstrate that you continue to keep your knowledge and skills up to date
• Network certification
• Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)

We Offer

• Competitive salary
• Equity for new hires
• Flexible time off, birthday holidays, VTO, and a sabbatical after seven years
• Growth opportunities through learning programs and clear career paths
• Global, inclusive benefits including mental health, wellbeing, and family support
• Paid parental leave and fertility and family-forming benefits
• Fresh Air Days and a monthly wellness subsidy for fitness
• Community involvement through employee-led resource groups, interest groups, global virtual events, and paid volunteer time off

About the Company

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.