Senior IT Support Engineer II

About the Position

Senior IT Support Engineer II

• Location: London, United Kingdom
• Department: IT

We are seeking a Senior IT Support Engineer II to join our global team in London. This role involves providing technical services and support to all employees worldwide. As a Senior Support Engineer, you will manage and resolve a variety of IT issues, ensuring our employees remain productive. You will work with a talented team of IT professionals, adapting to our rapid growth and complex challenges.

Responsibilities

• Troubleshooting and Support: Provide support for all IT end-user issues, including mobile, desktop, audio/video, and peripherals.
• Procurement and Management: Handle procurement, asset, and inventory management for all IT hardware and software.
• Collaboration: Work cross-departmentally with teams such as Facilities, Sales, Engineering, Information Security, and the Enterprise Team.
• Communication Management: Manage IT communication between headquarters and remote offices.
• System Management: Perform system imaging, application configurations, and enforce security policies.
• Onsite Support: Provide daily onsite office support.

Requirements

• Experience: 5+ years of working experience in an IT Support role.
• Technical Skills:
  • Working knowledge of Windows and OSX operating systems.
  • Working knowledge of Lenovo and Apple hardware.
  • Comprehensive understanding of networking concepts.
  • Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions.
  • Experience creating and maintaining technical documentation and knowledge articles.
  • Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus).
  • Experience supporting New Hire Onboarding, including device deployment and IT orientation.
• Soft Skills:
  • Strong verbal and written communication skills.
  • Outstanding collaboration and teamwork skills.
  • Passionate, high-energy achiever dedicated to excellence.

Nice to Have

• Interest in using AI and automation tools to improve IT support and employee experience.

We Offer

• Box Benefits Package: Includes pension, medical and dental coverage, a robust wellness program, 25 days of vacation (plus your birthday off!), and subsidized gym membership.
• Free Lunch: Available from a daily menu along with lots of snacks and drinks.
• Office Location: EMEA HQ office is located in the White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.