Senior IT Support Engineer II

About the Position

Senior IT Support Engineer II

We are seeking a Senior IT Support Engineer II to join our global IT team in London, UK. This role is pivotal in providing technical support and ensuring seamless IT operations.

Responsibilities

• Troubleshooting and Support: Provide troubleshooting and support for all IT end user issues, including mobile, desktop, audio/video, peripherals, etc.
• Asset and Inventory Management: Manage procurement, asset, and inventory for all IT hardware and software.
• Cross-Departmental Collaboration: Collaborate with teams like Facilities, Sales, Engineering, Information Security, and the Enterprise Team.
• IT Communication Management: Manage IT communication between headquarters and remote offices.
• System Imaging and Configurations: Perform system imaging, application configurations, and security policy enforcements.
• Onsite Support: Provide daily onsite office support.
• Coaching and Mentoring: Coach and mentor peers, lead cross-functional projects, and drive end-user technology decisions.

Requirements

• Experience: 5+ years of working experience in an IT Support role.
• Technical Knowledge:
  • Working knowledge of Windows and OSX operating systems.
  • Working knowledge of Lenovo and Apple hardware.
  • Comprehensive understanding of networking concepts.
  • Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions.
• Skills:
  • Management and improvement of services, standards, and support processes.
  • Strong problem-solving skills with a willingness to learn new technologies.
  • Experience creating and maintaining technical documentation and knowledge articles.
  • Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus).
  • Interest in using AI and automation tools to improve IT support and employee experience.
  • Experience supporting New Hire Onboarding, including device deployment and IT orientation.
• Soft Skills:
  • Strong verbal and written communicator.
  • Outstanding collaboration and teamwork skills.
  • Passionate, high-energy achiever dedicated to excellence and consistently going above and beyond.

Nice to Have

• Preferred skills: Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

We Offer

• Box Benefits Package: Includes pension, medical and dental coverage, a robust wellness program, 25 days of vacation (plus your birthday off!), and subsidized gym membership.
• Office Perks: Free lunch, snacks, and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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