Senior IT Support Engineer II

About the Position

We are looking for a Senior IT Support Engineer II to join our team in London. At Box, we are the leader in Intelligent Content Management, empowering organizations to thrive in the new AI-first era of business. By joining Box, you will have the unique opportunity to continue driving our platform forward and be on the front lines of transforming how the world works together.

Responsibilities

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset, and inventory management for all IT hardware and software.
• Cross-departmental collaboration with teams like Facilities, Sales, Engineering, Information Security, Enterprise Team.
• Managing IT communication between headquarters and remote office.
• Perform system imaging, application configurations, and security policy enforcements.
• Daily onsite office support.

Requirements

• 5+ years of working experience in an IT Support role.
• Working knowledge of Windows and OSX operating systems.
• Working knowledge of Lenovo and Apple hardware.
• Comprehensive understanding of networking concepts.
• Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions.
• Management and improvement of services, standards, and support processes, as well as strong problem-solving skills with a willingness to learn new technologies.
• Experience creating and maintaining technical documentation and knowledge articles.
• Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus).
• Interest in using AI and automation tools to improve IT support and employee experience.
• Experience supporting New Hire Onboarding, including device deployment and IT orientation.
• Strong verbal and written communicator with outstanding collaboration and teamwork skills.
• Passionate, high-energy achiever dedicated to excellence and consistently going above and beyond.

Nice to Have

• Preferred skills: Experience with AI and automation tools.

We Offer

• Box Benefits package includes pension, medical and dental coverage.
• Robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership.
• Free lunch option with a daily menu and lots of snacks and drinks.
• EMEA HQ office located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

About the Company

Box is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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