About the Position

Senior IT System Analyst (Global Compliance Automation) | f/m/d

Location: Warsaw, Poland

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the Role

As a Senior IT System Analyst, you will support the delivery of IT solutions that meet business needs and customer expectations by providing high-quality analytical artifacts and system design recommendations.

You will play a key role in identifying, analyzing, and documenting functional and non-functional requirements, translating business needs into effective system solutions, and ensuring the completeness and consistency of requirements throughout the software development lifecycle.

We are looking for an experienced and proactive professional who can take ownership of complex analytical activities, collaborate with stakeholders across business and IT, and contribute to successful product and project delivery through strong analytical expertise and business understanding.

Responsibilities

Managing communication and balancing expectations between capability owners, end users, product teams, and service teams
Facilitating workshops and discussions to gather, analyze, and validate business and system requirements
Creating and maintaining use cases, process flows, and requirements documentation using established tools and standards
Translating business needs into business features, product backlog items, and functional specifications for delivery teams
Collaborating closely with developers, architects, and technical teams to assess solution feasibility and refine requirements within existing system constraints
Co-creating wireframes and supporting solution design activities together with UI development teams
Performing acceptance testing and validating delivered functionality through pull-request-based testing and other quality assurance activities
Coordinating release activities, including release planning, release notes, change management, and stakeholder communications
Supporting pre-production and production deployments, performing release validation, and ensuring successful implementation of changes

Requirements

Fluent in English
Several years of experience working as a System Analyst, Requirements Engineer, Business Analyst, or in a similar role
Strong experience in requirements elicitation, analysis, documentation, and management
Experience working closely with business stakeholders, product teams, developers, and technical architects
Practical experience creating use cases, user stories, business features, and product backlog items
Experience working in agile software delivery environments
Strong understanding of software development lifecycle (SDLC) processes
Hands-on experience with acceptance testing, requirements validation, and quality assurance activities
Experience supporting release management, deployment processes, and change management activities
Familiarity with Azure DevOps, Jira, Confluence, Miro, PowerPlatform, ServiceNow, or similar collaboration and delivery tools
Practical knowledge of process and system modeling techniques, including UML, BPMN, or similar approaches
Ability to assess and discuss technical feasibility of solutions with development teams
Strong analytical thinking and problem-solving skills with attention to detail
Excellent communication and stakeholder management skills
Ability to work independently and effectively coordinate activities across multiple teams and stakeholders

Nice to Have

Experience working with LeanIX
Experience maintaining JSON-based configuration or definition files
Knowledge of IT service management processes
Experience in large-scale enterprise environments
Professional certification in Business Analysis, Requirements Engineering, Agile, or a related discipline
Knowledge of German

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Get to Know Us Better

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Senior IT System Analyst (Global Compliance Automation) | f/m/d

Job description