Senior ITSM Consultant with German (f/m/x)

About the Position

We are looking for a Senior ITSM Consultant with German (f/m/x) to join our team in Poland. This role focuses on IT Service Management and ITIL processes, aiming to further develop and stabilize a high-performing IT service organization.

Responsibilities

• Provide consulting, analysis, and continuous improvement of customer-specific ITSM processes, particularly across core ITIL processes (Incident Management, Problem Management, Change Management, Service Request Management, Change Enablement)
• Identify process weaknesses and develop sustainable improvement measures in close collaboration with relevant departments
• Act as the interface between operations, service owners, and management stakeholders
• Support the introduction and operationalization of ITIL best practices within live operational environments
• Establish and maintain SLA and KPI reporting to enable effective governance and continuous optimization of service processes
• Implement quality assurance measures and support audits as well as regulatory requirements within the financial services sector
• Design and deliver workshops, training sessions, and enablement initiatives for support and process

Requirements

• Minimum 5 years of proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking
• In-depth understanding of the ITIL framework and the practical application of its process landscape
• Demonstrated experience in IT process management, including continuous improvement and optimization initiatives
• Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience
• Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management
• Business-fluent German language skills (C-level proficiency) and fluent English language skills, both written and spoken
• Structured, self-driven, and solution-oriented working style
• Strong team orientation combined with a high level of customer focus
• Ability to quickly understand complex system landscapes and business environments
• Residing in Poland required

Nice to Have

• Knowledge of common ITSM tools (e.g., ServiceNow, Jira Service Management, HP Service Manager, or similar)
• Basic technical understanding of IT infrastructures (client/server, network, virtualization, cloud services)
• ITIL certification (at least Foundation, ideally Managing Professional/Practice Manager)
• Project management certification (IPMA, PRINCE2, or similar)

We Offer

• Opportunity to work with a leading financial services client
• Collaborative and inclusive work environment
• Professional development opportunities

About the Company

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.