(Senior) ITSM Process Owner (m/w/d)
Job description
(Senior) ITSM Process Owner (m/w/d)
Vollzeit
Vertragsart: Fachkraft
Beschäftigungsgrad: Vollzeit
About the Position
Axel Springer Tech GmbH is the central product and technology organization of Axel Springer. We develop and operate the platforms, products, and services behind some of the leading media brands and business areas of Axel Springer.
Our mission is to enable innovation, efficiency, and growth through technology. Our teams combine expertise in software development, artificial intelligence, data, cybersecurity, digital workplace, and enterprise platforms. Together, we develop scalable solutions for our teams, our brands, and their users.
We believe that trustworthy journalism and strong digital business models require a solid technological foundation. If you are passionate about technology, AI, digital products, and the future of journalism, and want to actively shape it, you are in the right place.
We are looking for a Senior ITSM Process Owner to join our creative team with diverse backgrounds and a wealth of experience. We look forward to your support!
Are you ready to revolutionize the IT service management world? Then you are in the right place!
We believe in the future of journalism as a business model and invest in cutting-edge technologies. Our five essentials are the values that unite us and guide our commitment to freedom.
Responsibilities
- Design and develop ITSM processes and enhance Incident, Change, Asset & Configuration, and Service Catalogue Management.
- Work closely with IT teams and stakeholders to ensure efficient process utilization.
- Conduct training sessions and workshops to create a unified process understanding.
- Establish ITSM standards across the organization and promote their sustainable application.
- Analyze KPIs and service reports to continuously improve service quality, response times, and customer satisfaction.
- Bring your ITSM expertise to IT projects and support future-proof solutions.
Requirements
- Several years of experience as an ITSM Process Owner and in collaboration with teams and stakeholders.
- Completed degree in (Computer) Science or a comparable qualification.
- Proficiency in ITIL frameworks and ITSM tools such as ServiceNow.
- Experience in the design, implementation, and control of end-to-end ITSM processes.
- Analytical thinking, high customer orientation, and a structured approach.
- Confident communication skills at management and technical levels, with the ability to assert yourself even in the face of differing interests.
- Excellent German and good English language skills in speech and writing.
Additional Benefits
- Diverse health offerings and support for all life situations: From sports courses (Wellhub), yoga, and meditation to preventive examinations and professional coaching with renowned partners (PME Family Service).
- Exceptional campus in the heart of Berlin with modern office spaces and collaboration opportunities, as well as flexible working hours and work-life balance.
- Free food offer: free lunch in our neighborhood restaurant.
- A wide range of seminar and workshop offers, language courses, conferences, and lectures by in-house experts as well as networking events within the Axel Springer Group.
- Collaboration thrives on direct exchange – we rely on 80% office presence and 20% remote work.
- We offer you an indefinite position in full-time or part-time from the earliest possible date.
You can find the most frequently asked questions and answers in our FAQs: career.axelspringer.com/de/faq
To improve readability, we limit ourselves to masculine terms in the text. Nevertheless, diversity (Diversity) is an essential part of our corporate culture! We look forward to all applications regardless of gender, nationality, ethnic and social origin, religion, worldview, disability, age, and sexual orientation and identity.
Information on the representation of disabled people at Axel Springer can be found here: career.axelspringer.com/de/ksbv
Job Location
Berlin, Germany
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