Job Description, Responsibilities & Requirements
About the Position
Join Luxoft's Development Center in Bucharest as a Senior Java Backend Engineer for a contact center platform, focusing on AI-enabled solutions and backend development. In this role, you will be working on projects for one of our world-famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of an attractive salary and benefits package, Luxoft will invest in your professional training and allow you to grow your professional career.
Responsibilities
- Contribute to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys).
- Design and implement backend services, APIs, and integrations between the CC platform and banking systems.
- Take ownership of the infrastructure's scalability, high availability, and security.
- Enhance SIP/VoIP, routing, and integration architectures.
- Ensure code quality, CI/CD, automated testing, and stable deployments.
- Provide third-level support for critical production incidents.
- Manage end-to-end implementations from design and development through testing to go-live.
- Coordinate closely with external service providers and internal stakeholders.
- Play an active role in architecture boards and technical decision-making processes.
- Drive innovation and the continuous evolution of the platform.
Requirements
Must Have
- Hands-on engineering experience in:
- Contact center solutions, ideally Genesys
- SIP, VoIP, routing, and omnichannel platforms
- Strong knowledge of:
- Backend development, e.g. Java and Spring Boot
- API design and system integration
- Database technologies, particularly Oracle
- Practical experience with:
- Unix/Linux systems
- Web servers such as Apache and Tomcat
- CI/CD pipelines and DevOps practices
- Solid understanding of:
- Networking and security, including TLS and encryption
- High-availability and scaling architectures
Nice to Have
- Experience with AI-enabled cloud contact center solutions
- Knowledge of working in regulated environments, ideally within banking
- Experience with cloud platforms, preferably GCP
- Experience with observability, monitoring, and KPI management
We Offer
- Competitive salary and benefits package
- Professional training and career growth opportunities
- Remote work options (if applicable)
- Collaborative and innovative work environment
About the Company
Luxoft is a global leader in digital transformation and technology services, dedicated to helping clients achieve their business goals through innovative solutions. Our team is composed of open-minded, progressive, and professional individuals committed to excellence and continuous improvement.
Apply Now
If you are passionate about backend development and have the required skills, we encourage you to apply for this exciting opportunity. Join us in Bucharest and be part of a team that values your expertise and supports your professional growth.