Senior Key Account Manager

About the Position

Join Körber as a Senior Key Account Manager to develop strategic customer relationships in supply chain logistics and automation. Körber is the home for passionate people who innovate, collaborate, and love what they do. As a Senior Key Account Manager, you will be responsible for developing and growing strategic customer relationships within the supply chain logistics and automation sector.

Responsibilities

• Own full P&L performance for assigned key accounts, including revenue growth, profitability, risk management, and long-term value creation.
• Develop and execute multi-year account strategies encompassing growth objectives, stakeholder engagement plans, solution roadmaps, and competitive positioning.
• Serve as the primary commercial lead and trusted advisor for strategic accounts, fostering relationships with executive, operational, engineering, and procurement stakeholders, including VP and C-suite leaders.
• Drive account growth through renewals, expansions, upselling, and cross-selling while identifying new opportunities aligned with customers’ operational and automation objectives.
• Lead commercial negotiations, pricing discussions, and contract agreements in partnership with legal, finance, and executive leadership teams.
• Partner with Engineering, Project Delivery, Software, Service, Product Management, and Operations teams to develop customer-focused solutions and ensure successful project execution.
• Monitor customer satisfaction, proactively manage commercial and delivery risks, resolve escalations, and maintain long-term customer confidence and retention.
• Provide market and customer insights to support product strategy, roadmap planning, process improvements, go-to-market initiatives, and strategic growth opportunities within the supply chain and automation industry.

Requirements

• Proven experience selling capital-intensive automation, material handling, software, or systems integration solutions to enterprise-level customers.
• Deep knowledge of supply chain, parcel logistics, warehouse automation, and related technologies, including AS/RS, robotics, conveyors, AMRs, and enterprise software platforms.
• Strong commercial, financial, and business acumen with the ability to balance customer needs, profitability, and risk.
• Experience developing and executing strategic account plans that drive long-term customer growth and retention.
• Proven ability to build executive-level relationships and confidently engage, influence, and negotiate with C-suite stakeholders.
• Consultative, solution-oriented approach with strong problem-solving, negotiation, and decision-making skills.
• Exceptional stakeholder management, communication, and cross-functional collaboration skills, with the ability to align diverse teams and priorities.
• Self-driven and resilient professional who thrives in fast-paced, matrixed organizations and demonstrates a strong sense of ownership and accountability.

Education and Experience Qualifications

• Bachelor’s degree in Engineering, Business, Supply Chain Management, or a related field; MBA or advanced business/technical degree preferred.
• 8+ years of experience in enterprise B2B sales, key account management, or strategic customer development within automation, intralogistics, material handling, parcel, or industrial technology environments.
• Professional fluency in French and English (written and verbal) is preferred, with the ability to conduct business communications, presentations, and customer interactions in both languages.
• Proven success managing complex customer relationships, leading multi-site or global accounts, and closing large-scale, multi-million-dollar projects.
• Strong understanding of logistics operations, warehouse automation, material handling systems, digital supply chain solutions, and related technologies.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and build relationships at all levels, including senior executives.

We Offer

• Hybrid work setting based in Mississauga, Ontario, Canada, with up to 50% travel.
• Opportunity to work with a pioneering company shaping the future of mail and parcel automation.
• Competitive compensation and benefits package.

About the Company

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber.

If you have any questions or technical problems, please send us an e-mail to [email protected]. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.