Senior L2 Support Specialist

About the Position

We are seeking a Senior L2 Support Specialist with 2+ years experience in RPA Support to join our team in Bucharest, Romania. The role is responsible for providing second-line support for our Robotic Process Automation (RPA) solutions, ensuring maximum bot availability and operational efficiency.

Responsibilities

• Incident Management & Support

  • Provide Level 2 support for RPA solutions running in production environments.
  • Monitor bot execution and troubleshoot process failures, exceptions, and system-related issues.
  • Investigate incidents escalated from L1 support teams or business users.
  • Perform root cause analysis and identify corrective and preventive actions.
  • Coordinate with RPA Developers, Infrastructure, Application Support, and Business Teams to resolve complex issues.
  • Ensure incidents and service requests are addressed within agreed SLAs.

• Monitoring & Maintenance

  • Monitor RPA platform health, bot performance, queues, schedules, and infrastructure components.
  • Execute operational support activities, including process restarts, configuration updates, and deployment validations.
  • Analyze logs and system-generated alerts to identify issues proactively.
  • Support platform upgrades, maintenance activities, and disaster recovery testing.

• Continuous Improvement

  • Identify recurring incidents and recommend permanent fixes or process improvements.
  • Maintain support documentation, runbooks, knowledge base articles, and operational procedures.
  • Collaborate with development teams to enhance solution stability, resilience, and monitoring capabilities.
  • Participate in post-incident reviews and lessons-learned sessions.

• Stakeholder Communication

  • Provide regular updates to stakeholders on incident status and resolution progress.
  • Work closely with business users to understand and resolve automation-related issues.
  • Support audit, compliance, and reporting activities related to RPA operations.

Requirements

• Must have

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 2+ years of experience in Application Support, Production Support, RPA Support, or a similar role.
  • Experience with at least one RPA platform (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.).
  • Good understanding of incident management and troubleshooting processes.
  • Experience working with ticketing tools such as ServiceNow, Jira, or similar.
  • Basic understanding of databases and SQL queries.
  • Familiarity with Windows environments, scheduling tools, APIs, and web applications.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Good communication skills in English.

• Nice to have

  • UiPath Associate Certification or equivalent RPA certification.
  • Experience supporting unattended automations in enterprise environments.
  • Knowledge of scripting languages such as PowerShell, Python, or VB.NET.
  • Understanding of ITIL processes and Service Management practices.
  • Experience with monitoring tools and log analysis solutions.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

Luxoft is a global leader in digital transformation and technology services, empowering businesses to thrive in the digital era. We are committed to delivering excellence and innovation to our clients worldwide.

Apply Now

If you are passionate about RPA and have the required skills, we would love to hear from you. Apply now to join our team in Bucharest, Romania.