Senior L3 Production Support (Microservices)

About the Position

We are seeking a Senior L3 Production Support (Microservices) for a leading bank in Asia, based in Kuala Lumpur, Malaysia. This role involves providing high-level production support for Java-based Microservices applications, ensuring operational stability and high availability.

Responsibilities

• Provide L3 production support for Java-based Microservices applications, ensuring high availability and operational stability.
• Investigate, troubleshoot, and resolve complex production incidents within agreed service levels.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring production issues.
• Monitor application health, logs, and system performance to proactively identify and resolve issues.
• Support production deployments, application releases, and change implementation activities.
• Collaborate with development, infrastructure, database, middleware, and business teams to resolve production issues.
• Analyze application logs, database queries, messaging flows, and API interactions to identify defects and performance bottlenecks.
• Support incident, problem, and change management processes following organizational standards.
• Prepare technical documentation, operational procedures, and knowledge articles for production support activities.
• Contribute to continuous service improvement by automating support processes and reducing recurring incidents.

Requirements

• Must have
  • 6-9 years of experience in L3 Production Support for enterprise applications.
  • Strong hands-on experience with Java and Spring Boot.
  • Experience with Microservices Architecture.
  • Strong experience with Apache Camel.
  • Experience with JBoss Application Server.
  • Hands-on experience with MQ/JMS messaging.
  • Experience developing or supporting REST and SOAP Web Services.
  • Strong experience in incident analysis, troubleshooting, root cause analysis, and production issue resolution.
  • Experience with Unix/Linux environments.
  • Strong knowledge of Oracle Database and SQL.
  • Experience with Git, Jenkins, Maven, Artifactory, and SonarQube.
  • Strong analytical, troubleshooting, and communication skills.

Nice to Have

• None specified

We Offer

• Opportunity to work with a leading bank in Asia with a global network.
• Relocation friendly position based in Kuala Lumpur, Malaysia.
• Be part of a newly set-up technology center delivering innovative financial technology solutions.

About the Company

Our client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. With more than 80 years of history in the banking industry, the client is expanding its footprint in Malaysia. You will be working in a newly set-up technology center located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.