Senior L3 Support Engineer

About the Position

We are seeking a Senior L3 Support Engineer with 6-9 years of experience in application production support to join our leading bank in Kuala Lumpur, Malaysia. You will be working in a newly set-up technology center as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

Production & Application Support

• Provide L3 production support for Investment & Wealth applications.
• Monitor application health and ensure production stability.
• Troubleshoot and resolve application and database-related issues.

Incident & Problem Management

• Perform root cause analysis for production incidents and application defects.
• Coordinate with L1/L2 support teams for issue resolution.
• Ensure timely closure of incidents and problem tickets.

Application Enhancement & Bug Fixing

• Support minor enhancements and bug fixes in existing applications.
• Analyze impact for change requests and production fixes.
• Participate in deployment validation and post-release support.

Database Support

• Work with Microsoft SQL Server.
• Analyze SQL queries and support data validation activities.
• Troubleshoot database-related application issues.

Stakeholder Coordination

• Coordinate with business users, development teams, infrastructure teams, and vendors.
• Provide timely communication and status updates for production issues.

Documentation & Support Governance

• Maintain support documentation and incident records.
• Ensure adherence to support processes and operational standards.

Requirements

Must Have

• 6-9 years of experience in application production support / L3 support.
• Strong experience in:
  • .NET
  • SQL
  • Microsoft SQL Server
• Strong troubleshooting and analytical skills.
• Experience supporting enterprise banking or Investment & Wealth applications.
• Experience working in:
  • Windows
  • Open Systems environments
• Strong problem-solving capability.
• Good communication and stakeholder management skills.
• Ability to work independently in support environments.
• Incident and priority management capability.

Nice to Have

• Wealth Management domain experience.

Languages

• English: C1 Advanced

We Offer

• Competitive salary
• Relocation friendly
• Opportunity to work in a leading bank with a global network

About the Company

Our client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. With more than 80 years of history in the banking industry, we are expanding our footprint in Malaysia and are committed to harnessing the power of technology to support our physical and digital banking services and operations.