About the Position

Senior Lobby Analyst

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We are looking to bolster our ecosystem team that focuses on all interactions players enjoy outside our games and the parts that connect to our ecosystem inside of games. It’s our job to make sure that every part of the player’s journey with us is simple, intuitive, and most importantly, fun. That means living and breathing our products, obsessing over real user data and metrics, and working with key stakeholders across the business to make recommendations that will delight players while meeting commercial objectives.

Location: Malta

Employment Type: Permanent

Responsibilities

Tracking Strategy & Data Governance:

Define daily KPIs and maintain a clear data dictionary that will be used to determine insights and chart success.
Work with Lobby Specialist to set detailed tracking metrics, tagging structures, dimensions, parameters, and report frameworks.
Work with Product and Development teams to ensure tracking requirements are correctly implemented.
Remain vigilant regarding our data quality. Does the data line up with our expectations? Scrutinize the information, investigate, and escalate any issues to ensure that we are quick to respond.
Expand our tracking capabilities so that you and the business can make better informed decisions regarding the lobby and broader ecosystem.

Analysis & Reporting:

Analyze activity data, focusing on acquisition metrics (how many players are managing to attract to the lobby), retention metrics (how good of a job are doing of getting repeat lobby visitors and users), and behavioral metrics.
Identify and track key user flows and funnels in the lobby. Liaise with Business Intelligence and Development to put necessary measurement tools into place.
Document your analysis methodologies for the broader team.
Review algorithmic outputs to ensure the recommendations are sensible and align with expected player behaviours.
Help curate game titles in the lobby, so that (a) new releases are getting the real estate and exposure they deserve, (b) popular titles are easily discovered and played, (c) recommendation algorithms fit well with manual curation, and (d) the organisational structure of the lobby lends itself well to a strong discovery experience.

Strategic Insight & Stakeholder Support:

Identify trends and insights in the data to make recommendations to (a) Commercial teams for features they should be pushing, (b) Promotion and Marketing teams for manual curation matters, and (c) Product teams to review, consider, and include in the product roadmap.
Help Product define and measure what success looks like for specific features and perform pre- and postlaunch analyses.
Provide timely data and insights to Commercial teams to help them focus their efforts and effectively position our products and upcoming features in client conversations.
Present clear, actionable insights to various audiences in the most effective format.

Requirements

Education, Qualifications, and Background:

Experience working with BI & data science teams to define and pull operational data necessary for your responsibilities.
Experience analyzing acquisition, retention, and user experience data in a complex, large-scale product portfolio, ideally with experience in iGaming.
A well-rounded background in business intelligence/data science mixed with a commercial mindset. Understanding how to connect the two is vital to this role.

Key Experience Areas:

Experience with reporting suites like Tableau (or similar) and understanding how to build out dashboards and reports.
Familiarity with the setup, management, and reporting of digital analytic tools, such as GA4, Adobe Analytics, Snowplow, or similar.
Mastery over the Office Suite and any other digital design products that can clearly communicate and relay your ideas.
Experience with digital experience analytic tools like Hotjar or Fullstory would be an asset.
Technical background or knowledge in the data space.

Nice to Have

Exceptionally well-organized with a method and structure to your approach.
Extremely analytical and obsessed with details and optimizations.
Constructive and diplomatic in discussions.
Open and flexible with different approaches for optimal outcomes.
Expert communicator both visually and verbally.
Thrive in a fast-paced environment and be able to work to very tight deadlines.
Speak English natively or be completely fluent.

We Offer

Be part of a global team of over 9,000 talented and driven professionals shaping the future of iGaming.
Opportunities for growth and development.
A collaborative and ambitious work environment.
Competitive compensation package.

About the Company

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed-while embracing every step of the journey.

Be part of the future of iGaming with 9,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Senior Lobby Analyst

Tech Stack

Job Description, Responsibilities & Requirements