Senior Logistics Coordinator (EU Logistics)

About the Position

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are looking for a highly organized and detail-oriented Senior Logistics Coordinator to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements.

Role in one line

A logistics professional responsible for shipment building, booking coordination, proactive customer updates, and operational communication across domestic and international freight movements.

Responsibilities

• Coordinate, plan, and monitor orders received from the Client.
• Select the most suitable carrier for each shipment based on cost, service quality, and equipment requirements.
• Actively search for and onboard new carriers, support their implementation into operational processes, maintain strong and professional relationships with all contracted and non-contracted carriers, negotiate transport rates, and handle settlements in case of additional or unforeseen costs.
• Troubleshoot any potential or pending shipment problems; provide assistance in any shipment deficiencies and immediately investigate and bring them to resolution.
• Key liaison between the Odyssey Client(s) organization and the selected Logistic Service Providers (LSP).
• Answer track and trace questions.
• Maintain/Set up Master Data if applicable.
• Train others as required, using/creating the agreed training documentation.
• Work cooperatively and productively with all internal and external stakeholders in accordance with Odyssey standards.
• Issue and distribute reports to internal and external stakeholders.
• Report any potential service failures to appropriate internal and external stakeholders.
• Provide input on carrier performance for LSP performance review meetings.
• Provide input on transport logistics-related complaints upon request of the Quality department.
• Provide backup support for other logistics coordinators and team members.
• Provide operational support on Clients’ projects as needed.

Requirements

• 2-3 years of experience in logistics coordination, freight brokerage, or transportation management.
• Proven experience managing carrier relationships, onboarding, and rate negotiations.
• Strong problem-solving skills with the ability to troubleshoot and resolve shipment issues quickly.
• Proficiency with Transportation Management Systems (TMS) and master data setup.
• Experience with EDI systems preferred.
• Excellent written and verbal English communication skills.
• Strong organizational skills to manage multiple orders and coordinate with various stakeholders.
• Ability to analyze carrier options based on cost, service quality, and equipment requirements.
• Experience in generating operational reports and providing performance input.
• Team player willing to provide backup support and train colleagues.
• Customer service-oriented with strong attention to detail.
• Self-motivated, proactive, and able to work independently.
• Comfortable serving as liaison between clients and logistics service providers.

Working Conditions

• Working schedule: Mon - Fri 8 am - 6 pm CET
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.