Senior Manager Cross Channel Operations (m/f/d)

About the Position

Senior Manager Cross Channel Operations (m/f/d)

Location: Munich, Germany

Type: Full-time, Permanent Employee

As a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team.

Responsibilities

• Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns
• Optimise product sorting for landing pages to maximise relevance, engagement, and conversion
• Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution
• Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation
• Execute market expansions and coordinate cross-functional rollout plans
• Contribute to strategic planning, OKRs, and continuous improvement of onsite performance
• Mentor and develop junior to mid-level team members while fostering knowledge sharing and best practices

Requirements

• Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role
• Strong project management and organisational skills with the ability to manage multiple priorities simultaneously
• Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers
• Excellent stakeholder management and communication skills across interdisciplinary teams
• A proactive, hands-on attitude with a strong sense of ownership and continuous improvement
• Experience leading projects and mentoring team members in a fast-paced environment
• Fluency in English; German is a plus

We Offer

• A high-performance culture built on trust, feedback, and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• In-Office Culture: 4 office days per week (Mon–Thu) dedicated to fast decision-making, high-impact collaboration, and strong team connections
• Work-from-anywhere opportunities for up to 4 weeks per year
• 30 days of paid holiday to rest, recharge, and come back ready to create
• A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food
• Exclusive discounts: 40% off Westwing Collection, 20% off third-party brands, and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Sustainable mobility options with discounted public transport and JobRad
• Support for working parents, including on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
• One annual Social Impact Day to give back to a cause you care about
• Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties

About the Company

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences, and equal opportunity.