Senior Manager Customer Sales & Service

About the Position

SIXT is looking for a dynamic and experienced Senior Manager Customer Sales & Service to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you!

Responsibilities

• Oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality
• Recruit, train, develop, and lead a high-performing team focused on delivering premium customer service
• Partner with domestic and international teams to resolve complex customer issues effectively
• Manage escalated customer inquiries, ensuring prompt and satisfactory resolutions
• Implement strategies to improve call center performance, response times, operational efficiency, and customer satisfaction
• Maintain service excellence by aligning customer interactions with SIXT brand standards and continuous improvement initiatives

Requirements

• Education & Experience: Bachelor's degree in Business Administration or a related field, or 5+ years of progressive contact center management experience
• Contact Center Leadership: Proven success leading call center or customer service operations, ideally within the rental car or travel industry; global experience is a plus
• Leadership & Development: Strong leadership skills with the ability to mentor, motivate, develop, and manage diverse teams effectively
• Communication & Problem Solving: Excellent communication, problem-solving, and conflict-resolution skills
• Workforce Management & Analytics: Strong understanding of workforce management principles, contact center metrics, and data-driven performance optimization
• Organization & Agility: Strong organizational and time management skills with the ability to thrive in a fast-paced environment

We Offer

• Comprehensive Health Insurance: Access healthcare coverage including medical, dental, and vision, along with life insurance, critical illness, hospital indemnity, and pet insurance
• Paid Time Off & Sick Leave: Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
• Retirement Plan: Take advantage of our 401(k) retirement plan to help support your financial future
• Exclusive Employee Rentals: Enjoy special rental discounts for you, your friends, and your family
• Career Growth: Develop your career with opportunities for professional growth and advancement within a global organization
• Additional Perks: Experience the advantages of working in our growing Downtown Tulsa office, including free parking and a collaborative work environment

About the Company

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!