Senior Manager, Data & Analytics Product Strategic Operations

About the Position

Senior Manager, Data & Analytics Product Strategic Operations

Join ServiceNow as a Senior Manager, Data & Analytics Product Strategic Operations to drive critical cross-functional priorities and strategic initiatives.

Responsibilities

• Strategic Program Management & Executive Insights:

  • Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
  • Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion.
  • Establish and report key product and business metrics to drive executive decisions.
  • Analyze trends and data to provide leadership insights.
  • Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.
  • Use AI to enhance program efficiency, decision-making, communication, and risk management.

• Data and Analytics Go-to-Market Execution:

  • Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.
  • Identify and resolve critical path go-to-market issues across cross-functional teams.
  • Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines.
  • Develop and drive Data and Analytics Product Advisory Council (PAC) activities.

Requirements

• Required skills:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms.
  • Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
  • Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
  • Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives.
  • Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
  • Professional certification, such as Project Management Professional (PMP) or equivalent.

Work Location

• Location: Austin, United States
• Work Persona: Flexible or Remote

We Offer

• Opportunity to work in a leading AI-native company.
• Be part of a team that is revolutionizing the way businesses work.
• Competitive compensation and benefits.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.