Senior Manager, Global Premier Support

About the Position

As a Senior Manager, Global Premier Support at Databricks, you will lead and manage a team of Designated Support Engineers, delivering exceptional white-glove support experiences for enterprise customers. You will be responsible for hiring, mentoring, and developing a top-tier team while partnering closely with various teams to maximize customer satisfaction and reduce technical issue resolution time.

Responsibilities

• Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
• Identify and operationalize process improvements to meet or exceed team performance KPIs
• Partner closely with field, engineering, support, and other cross-functional stakeholders within Databricks
• Contribute to program enhancements and offerings tailored to evolving customer needs
• Coordinate execution and collaborate across customers, accounts teams, and regional GTM leadership teams
• Conduct internal and external Support Experience QBRs

Requirements

• 15+ years of industry experience, with at least 7+ years of management experience
• Proven ability to hire and scale high-performing support or field teams
• Ability to work with strategic customers driving multiple competing priorities
• Preferred 5+ years of Technical experience in Python, Java, or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
• 5+ years of technical support or field leadership experience managing global technical teams
• Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
• Experience with influencing senior executives and senior customer leaders
• B.S. degree in Computer Science or a related field is required (M.S. preferred)

We Offer

• Competitive salary range: $200,000-$275,000 USD (Zone 1) and $170,000-$233,750 USD (Zone 3)
• Comprehensive benefits package
• Opportunity for annual performance bonus and equity
• Commitment to diversity and inclusion

About the Company

Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics, and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.