Senior Manager, HR Process Excellence

About the Position

We are seeking a commercially minded Senior Manager, HR Process Excellence to drive the design, optimization, and continuous improvement of HR processes across Verve Group.

About the Company

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at verve.com.

Responsibilities

• Act as the organization's subject matter expert for HR process excellence, providing specialist guidance and thought leadership across a broad range of HR initiatives.
• Lead the end-to-end assessment, design, redesign, and optimization of HR processes across the employee lifecycle.
• Identify opportunities to eliminate inefficiencies, reduce complexity, remove duplication, and improve process effectiveness, quality, and user experience.
• Challenge legacy processes and existing ways of working, driving a culture of simplification and scalability.
• Lead and support multiple process improvement initiatives across HR, working across a portfolio of priorities that may include recruitment, onboarding, employee lifecycle management, HR operations, performance management, talent, reward, and employee offboarding.
• Develop business cases, quantify benefits, and define measurable success criteria for proposed improvements.
• Oversee implementation of agreed process changes, ensuring solutions are practical, scalable, and simple.
• Build strong relationships across the business.
• Act as a trusted adviser to senior stakeholders, providing expert recommendations on process design and improvement opportunities.
• Balance commercial impact with legal risk and bring together internal stakeholders to align on a path forward.
• Partner with HR Ops and Intelligence teams to identify opportunities for automation, workflow optimization, self-service, and improved use of HR systems.
• Ensure process improvements are designed with technology enablement and automation at their core.
• Promote data-driven decision-making and the use of digital solutions to improve HR service across the entire employee experience.
• Support the adoption of redesigned processes through effective stakeholder engagement, communications, training, and change management.
• Equip HR teams and process owners with the tools, frameworks, and knowledge required to sustain improvements independently.
• Share best practices, lessons learned, and reusable process improvement approaches across HR.
• Champion a continuous improvement mindset, encouraging teams to challenge existing practices and take ownership of operational effectiveness.

Requirements

• Significant experience in HR process improvement, change management/transformation. Ideally a consultancy background, either internal or external.
• Demonstrable experience leading end-to-end process improvement initiatives within a global, rapidly growing organization.
• Strong understanding of HR processes across multiple areas of the employee lifecycle.
• Experience managing multiple initiatives simultaneously, from initial assessment and solution design through to implementation and benefits realization.
• Strong stakeholder management and influencing skills, with the credibility to engage and challenge senior leaders.
• Demonstrable ability to lead change, influence adoption, and embed sustainable improvements across teams.
• Strong knowledge of process excellence methodologies, including but not limited to Lean, Six Sigma, value stream mapping, root cause analysis, and continuous improvement.
• Strong analytical skills, including the ability to interpret operational data, establish baselines, and measure improvement outcomes.
• Understanding of HR technology, workflow automation, digital self-service, and the role of technology in enabling process transformation.
• Exceptional communication, facilitation, and presentation skills, with the ability to influence stakeholders at all levels.

We Offer

• Stay healthy with our Bupa HealthCare Plan with easy access to medical care.
• Support your long-term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 3% of your qualifying earnings.
• Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month.
• Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays.
• Boost your professional knowledge with our annual training budget & internal webinars.

This is a temp-to-perm role offering a hybrid working arrangement, with three days per week in our London office in Covent Garden.

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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