Senior Manager ICT Delivery & Technical Operations

About the Position

Senior Manager ICT Delivery & Technical Operations

DNV Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services.

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations to lead the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America. The role leads and directly manages the ICT delivery organization, with ICT auditors, technical experts, project managers, and other delivery resources reporting into the position.

This is a remote position based out of one of our DNV offices in Toronto, ON, Calgary, AB, or Vancouver, BC, with travel up to 10% domestic or international.

Responsibilities

• Lead ICT delivery and technical operations across Canada and USA with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments.
• Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX.
• Personally perform ICT audits as part of the role’s initial responsibilities, based on the individual’s qualifications and areas of competence.
• Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources.
• Establish clear expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct.
• Own workforce capacity and delivery improvement, aligning resources and technical capabilities with client demand and business growth.
• Serve as executive delivery sponsor for strategically important ICT clients, maintaining oversight of major, complex, multi-site, or global programs.
• Contribute to the leadership and development of the business, helping shape business strategy, organizational development, capability investments, and resource plans.

Requirements

• Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting, or a related field.
• Minimum of seven (7) years of relevant experience.
• Strong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes.
• Demonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements.
• Experience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models.
• Strong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality.
• Strong operational and project management capabilities.
• Strong written and verbal English communication skills.

Nice to Have

• Lead auditor qualification for ISO/IEC 27001.
• Relevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials.

We Offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Medical, Dental, and Vision benefit plans
• Special programs – Employee Assistance Program and accident and critical illness options
• Workplace strategies for mental health resources
• Registered Retirement Savings Plan (RRSP) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education Assistance Program
• Flexible work schedule with hybrid opportunities
• Consumer discounts and rewards through our BenefitsHub
• Advancement opportunities

Salary range: $140,000 CAD - $165,000 CAD

About the Company

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision. Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.