About the Position

Senior Manager, Incident Response

Japan

Remote

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Overview

The Sophos Incident Response team is looking for a Senior Manager who will work with various Sophos teams and Incident Response Readiness consultants to grow the Sophos Advisory Services practice. The Incident Response Senior Manager will work with the IR management team, IR team leads, incident responders, and incident readiness consultants within the Sophos Advisory Services practice to oversee all consulting matters. Deliverables may be proactive (e.g. capability building or threat hunting) or reactive incident/breach response. Mentoring team members on service delivery excellence and consulting skills, as well as working directly with customers to resolve any blockers/issues, is a key component of the role. The candidate will be expected to work on engagements with a minimum requirement of 15% billable work.

The successful candidate will have experience in developing, managing, and operating incident response capabilities, conducting training, exercises, and workshops, and will be familiar with tactics, techniques, and procedures commonly employed by and used to thwart threat actors. Familiarity with the drivers and constraints that organizations are working with and against while trying to secure their infrastructure and data is a necessity. On call (primary / support) is required.

Responsibilities

IRコンサルタントのチームを統括し、複数の顧客やチームにまたがるプロジェクト業務を調整する。
採用、研修、従業員のパフォーマンス管理、能力開発など、人材管理のあらゆる側面を担当する。
IRコンサルティング案件の成功および全体的な遂行責任を負う。
調査、範囲特定、封じ込め、是正措置の各段階において顧客を指導し、顧客のサイバーセキュリティインシデントへの対応を直接主導・管理する。
ソフォスの顧客がサイバーセキュリティインシデントに備えるためのインシデント対応準備活動を主導・管理する。
デリバリーガバナンス、方法論、ベストプラクティス、手順、およびその他のプラクティスイニシアチブを監督、確立、改善する。
顧客満足度に関する課題や戦略的プロジェクトについて、エスカレーションおよび解決の窓口となる。
チーム内のスキルギャップを把握し、その解消に向けたアクションプランを作成する。
主要業績評価指標（KPI：稼働率、コンサルティング事業の成長、案件管理）を追跡し、安定した案件量と適切な人員配置を確保する。
顧客の経営陣に対し、高品質な書面および口頭による報告、プレゼンテーション、提言、調査結果を提供する。
ブログ記事や講演活動などを通じて、業界における思想的リーダーシップを発揮する。
シニアリーダーやグローバルプラクティスリーダーとデリバリーコンサルタントとの間の、技術面および管理面における連絡役を務める。
専門団体、業界誌、ネットワーキング、関連トレーニングやセミナーを通じて、最新の業界動向、公開情報、新技術に関する情報を常に把握する。
インシデント対応に関して、顧客、同僚、上司、および経営陣と効果的にコミュニケーションをとる。
インシデント対応チームのリーダーやコンサルタントを指導・育成する。

Requirements

コンサルティング環境におけるチームリーダーとしての経験。
組織におけるインシデント対応調査の実施・管理、および標的型脅威の調査経験。
標的型攻撃に関する深い理解を持ち、侵害を受けた組織向けにカスタマイズされた戦術的・戦略的な是正計画を策定できること。
部門横断的なチームを共通の目標に向けて牽引する能力。
グローバル、リモート、多文化のチームでの勤務経験。
厳しい時間枠の中でタスクの優先順位付け、委任、完了を行い、期限を守る能力。
細部への高い注意力と優れた分析能力。
優れた対人スキル、自発的、積極的、意欲的、チームプレーヤーであること。
結果重視かつ顧客志向であること。
問題解決において、率先して行動し、適切な判断を下す能力。
関係者との対立を効果的に管理し、交渉できること。
マトリックス型のコンサルティング環境において、技術チームを指導・率いた経験。

Fluent Japanese and business level English

Nice to Have

GCFA、CISA、CISSPなどの技術資格または専門資格があれば尚可。

We Offer

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
Employee-led diversity and inclusion networks that build community and provide education and advocacy.
Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
Global employee sustainability initiatives to reduce our environmental footprint.
Global fitness and trivia competitions to keep our bodies and minds sharp.
Global wellbeing days for employees to relax and recharge.
Monthly wellbeing webinars and training to support employee health and wellbeing.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Manager, Incident Response

Job description