Senior Manager, Lottery Enablement

About the Position

As a Senior Manager, Lottery Enablement at DraftKings, you'll drive performance and leadership development across the Customer organization. You'll use data to shape coaching strategies, improve quality programs, and help teams deliver stronger customer experiences at scale. By partnering with stakeholders across the business, you'll turn performance insights into scalable learning initiatives that raise standards, strengthen team growth, and elevate operational execution. You'll also lead change management initiatives across our lottery fulfillment centers, ensuring teams are equipped to adopt new processes, systems, and technologies.

Responsibilities

• Lead the design and execution of quality and coaching programs that improve team performance and elevate the customer experience.
• Use data and performance insights to identify trends and drive continuous improvement initiatives.
• Partner with stakeholders to define key performance indicators and deliver recommendations that inform strategic decisions.
• Develop leadership programs focused on coaching, feedback, and long-term team growth.
• Maintain performance standards and ensure consistent execution across processes and communication channels.
• Lead a team of project managers overseeing initiatives across the lottery fulfillment lifecycle, driving operational improvements across multiple fulfillment centers.
• Drive change management initiatives, including communication, training, and operational readiness, to support the successful implementation of new processes, systems, and technologies.
• Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards.

Requirements

• Bachelor's Degree or equivalent and relevant experience.
• At least 6 years of experience in quality, coaching, or performance management.
• Experience using data and analytics to drive performance improvements and inform decision making.
• Strong leadership skills with experience managing and developing high-performing teams.
• The ability to influence stakeholders and build relationships to drive impactful initiatives.
• Experience with tools such as ServiceNow, MaestroQA, Microsoft Office, and data analysis tools like SQL or Excel.
• Experience leading change management initiatives, managing complex projects, and driving operational improvements across multiple teams or locations.
• The ability to travel to lottery fulfillment centers across the U.S. to support operational initiatives, team development, and change management efforts.

We Offer

• Competitive salary range: $118,400.00 - $148,000.00 USD per year, plus bonus, equity, and benefits.
• Comprehensive health benefits, including medical, dental, and vision.
• Free access to wellbeing programs such as therapy sessions, mental health support, and virtual yoga classes.
• 14 weeks of 100% paid parental leave and workplace lactation support.
• Benefits that support family planning, including adoption, surrogacy, and fertility treatments.
• Flexible PTO for employees in the United States.
• Pet insurance to help save on vet expenses.
• Gym reimbursement for part of your gym membership.
• Financial planning support, including 401(k) matching and financial wellness programs.
• Commuter benefits to help lower costs on your daily commute.
• Tuition reimbursement for educational courses related to your position or another position at DraftKings.

About the Company

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.