Senior Manager, Partner Technology Architecture

About the Position

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects, driving partner growth through technical excellence and AI-first strategies. This role requires up to 30% travel for partner, customer, and organizational activities.

Responsibilities

• People Leadership & Team Development

  • Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals.
  • Evaluate team members regularly through direct observation, peer feedback, and sales feedback.
  • Build and maintain a recruiting pipeline and hire to meet future business demands.
  • Manage day-to-day team operations, including resource scheduling, activity reporting, and expense review and approval.
  • Assign resources to partner engagements, joint solution development, and demand generation to ensure effective use of skills across the assigned region.

• Partner Strategy & Business Development

  • Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
  • Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
  • Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
  • Develop forward-looking strategies with a clear investment and go-to-market plan covering headcount, training, and tools.
  • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
  • Drive cross-industry development and go-to-market strategies for innovative solutions with partners.
  • Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time-to-value.
  • Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience.

• Pre-Sales Excellence & Solution Strategy

  • Deliver technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
  • Drive solution strategy that aligns partner offerings to high-value industry workflows and customer outcomes.
  • Oversee partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
  • Provide technical escalation support for critical partner-led opportunities at key deal milestones.
  • Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and Business Services.
  • Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
  • Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Requirements

• Required:

  • 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience.
  • 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations.
  • Experience coaching, mentoring, and managing a team of senior-level professionals.
  • Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances.
  • Strong executive presence, with the ability to influence VP+ and CXO-level partner stakeholders.
  • Demonstrated ability to connect business strategy, industry context, and technology into actionable partner growth plans.
  • Solid understanding of enterprise platforms and workflow-based solutions, with deep familiarity with at least one technology.
  • Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
  • BA/BS in Computer Science or a similar technical degree, or equivalent experience.
  • Ability to articulate complex concepts clearly to both technical and non-technical audiences.

• Preferred & Standout Experience:

  • Experience with the ServiceNow platform and AI capabilities.
  • Experience building or leading pre-sales or professional services organizations.
  • Experience working with service advisory firms, service integrators, service providers, and outsourcers.
  • Background in management consulting, strategy advisory, or partner business development.
  • Experience across multiple partner routes to market.
  • Familiarity with competitive platforms and the ability to articulate ServiceNow differentiation.

We Offer

• Base pay of $202,500 - $334,100 plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.