Senior Manager - Process Excellence - Global Service Centre

About the Position

Senior Manager - Process Excellence - Global Service Centre

Join DP World as a Senior Manager - Process Excellence - Global Service Centre in Navi Mumbai, India. Lead process transformation and automation initiatives.

Responsibilities

• Process Transformation & Design Thinking

  • Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.
  • Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).
  • Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.
  • Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.
  • Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.

• Automation Strategy & Implementation

  • Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.
  • Define and support the automation roadmap, ensuring alignment with business objectives.
  • Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.
  • Develop ROI models and business cases for automation initiatives.
  • Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.
  • Support UAT, change management, and rollout activities to ensure successful adoption of new processes.
  • Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.

• Stakeholder Management & Change Leadership

  • Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.
  • Lead change management efforts, ensuring adoption of redesigned processes.
  • Communicate transformation results and recommendations to senior leadership.

Requirements

• Proven experience in Process Transformation and Design Thinking.
• Strong background in Automation Strategy and Change Leadership.
• Experience in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).

We Offer

• Opportunity to work with a global leader in the logistics and port industry.
• Be part of a dynamic, forward-thinking team.
• Competitive compensation package.

About the Company

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.