Senior Merchant Growth Executive, SMB

About the Position

Senior Merchant Growth Executive, SMB – Future Talent Pipeline (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We’re proactively pipelining high-performing talent for upcoming roles. Shortlisted candidates would be prioritized as opportunities arise.

Are you a fit?

• Proven Track Record: Experience in Account Management with a history of hitting commercial targets.
• Environment: You thrive in fast-paced, high-accountability settings.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval, and systems processing.
• A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion.
• Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Requirements

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital communication tools over extended periods of time.
• Able to communicate in English effectively, an added advantage for the ability to speak, read & write in multiple languages.
• Be both data-sensitive and sales-minded.
• Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
• An excellent communicator with a consultative-sale approach.
• A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.

We Offer

• Opportunity to be part of a pioneering local delivery platform.
• Work in a fast-paced, high-accountability environment.
• Be part of a global team operating in over 70+ countries.

About the Company

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.