Senior Microsoft Support Engineer (Azure & M365)

About the Position

REW Technology is building a dedicated team of eight weekend support engineers for a strategic client's Microsoft environment. The team works in two alternating squads of four, covering every weekend of the year from Friday 4:00 PM CST through Sunday 8:00 PM CST - a 52-hour window, fully staffed with no gaps - via four sequential 13-hour 45-minute shifts with 45-minute handoff overlaps. Each engineer works one 13h45m shift every second weekend - two shifts per 4-week cycle - on a published, fixed rotation with a squad of four. This is a role built for deep, uninterrupted focus: named-client work, documented handoffs, and long clear weekends in between.

Responsibilities

• Provide Tier 3–4 technical support for Azure and Microsoft 365 during your assigned shifts
• Respond to all incidents and service requests within provided SLAs
• Diagnose, resolve, and document issues end to end in ServiceNow, including ticket ID, severity, current state, next action, and Microsoft case references where applicable
• Complete a verbal and written handover during the 45-minute overlap: open incidents, current status, pending actions
• Perform access provisioning/deprovisioning for your client tooling in line with the client's security requirements
• Contribute handover-quality improvements and knowledge base updates so the off-squad engineers stay effective on your weekends

Requirements

• 3+ years supporting Microsoft 365 and Azure at Tier 3 level or above
• Strong troubleshooting across Entra ID (identity), Exchange Online (mail flow), Teams, SharePoint Online, and Intune
• Hands-on experience with an ITSM platform (ServiceNow strongly preferred - all work is performed in the client's ServiceNow)
• Excellent written and spoken English for documentation and handoffs
• Own workstation, stable high-speed internet, and a quiet private workspace
• Work authorization in one of our approved onboarding locations: Argentina, Australia, Brazil, Canada (Ontario & Quebec), Denmark, Hong Kong, Indonesia, Ireland, Israel, Netherlands, Poland, Romania, Singapore, Sweden, UAE, United Kingdom, United States
• Reliability: the rotation runs on attendance. Your weekends are few but they are fixed commitments; a no-show directly impacts client SLAs.

Nice to Have

• Microsoft certifications (AZ-104, MS-102, or similar)
• Prior weekend/overnight shift experience in managed services or NOC
• Experience with Microsoft premier/case escalation processes
• PowerShell and Graph API troubleshooting skills
• Exposure to ServiceNow administration or reporting

Working Conditions

Shift Schedule (per weekend, times in CST):

Shift	Window (CST)
Shift 1	Fri 4:00 PM → Sat 5:45 AM
Shift 2	Sat 5:00 AM → Sat 6:45 PM
Shift 3	Sat 6:00 PM → Sun 7:45 AM
Shift 4	Sun 7:00 AM → Sun 8:45 PM

• Each shift is 13 hours 45 minutes; the 45-minute handoff overlap at each transition is paid and included in shift duration
• Rotation: you work 2 shifts per 4-week cycle; 27h 30m scheduled per month, ~357.5 hours scheduled per year
• Shift position rotates one position per cycle so every engineer experiences all four shift windows over time
• Shift times are anchored to CST year-round (DST does not move your local start times within a cycle)
• Coverage every weekend, including public-holiday weekends; no on-call outside your assigned shifts
• Remote work

Hiring Process

1. Intro call
2. Technical Interview
3. Manager Interview
4. Client Interview
5. Pre-offer stage + Reference Check (if requested)
6. Official Offer

Apply now