Senior MOPs Specialist (Salesforce Marketing Cloud)

About the Position

We're urgently hiring a Senior MOPs Specialist (Salesforce Marketing Cloud) to join our team in the US, Europe, or South Africa on a contract basis.

Responsibilities

• Own day-to-day journey orchestration, Automation Studio operations, SQL query activities, and Data Cloud segmentation.
• Manage workflows in a high-volume environment (handling 50+ campaigns and 5–10 journey builds per month).
• Apply Einstein Engagement Scoring to suppress low-probability contacts, manage frequency capping, and drive re-engagement branching in live production logic.
• Embed Einstein Send Time Optimization (STO) into journey entry and send logic on an ongoing basis.
• Activate propensity-scored audiences in live production journeys using Data Cloud predictive segments.
• Monitor ongoing AI performance by tracking the impact of Einstein features against engagement KPIs.

Requirements

Must Have:

• Senior-level expertise in SFMC Journey Builder
• Automation Studio and SQL (SFMC query activities)
• Data Extension management and Salesforce Data Cloud segmentation
• Expertise in suppression and frequency logic
• CASL compliance knowledge (Canada)
• Proven production experience embedding Einstein Engagement Scoring and Einstein STO directly into journey logic and send activities

Strong Advantage:

• AMPscript (Intermediate to Senior level)
• Experience with Databricks or flat file data feeds
• Familiarity with Monday.com for workflow management
• High-volume Business As Usual (BAU) operations experience (50+ campaigns/month)
• Utilizing Einstein Copy Insights within campaign QA workflows
• Data Cloud predictive audience activation

Nice to Have:

• Previous background with Adobe Campaign Classic
• Official Salesforce certifications
• French/English bilingual fluency (for the Canadian market)

Engagement Details

• Contract Type: Contract
• Commitment: 32 hours per week
• Start Date: ASAP (Most urgent hire)
• Duration: Ongoing
• Location: US (Onshore) or International (Europe / South Africa)

Compensation (Hourly Rate)

• US-based candidates: Starting at $70 USD / hour.
• Europe & South Africa candidates: Starting at $45 USD / hour.
• Note: All rates are highly flexible for exceptional candidates. You are encouraged to present candidates at their desired rate if they meet the strict AI requirements.

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