Senior Murex Technical Support Engineer

About the Position

We are seeking a Senior Murex Technical Support Engineer with 8+ years of experience for a leading banking client in Bengaluru, India, focusing on monitoring and troubleshooting Murex-based systems.

Responsibilities

• Provide L2 production/application support for the Murex platform and associated applications.
• Monitor Murex services, interfaces, batch jobs, and scheduled processes to identify and resolve issues.
• Analyze production incidents, perform initial troubleshooting, identify root causes, and coordinate with development/vendor teams where required.
• Support EOD/BOJ processes, batch failures, data issues, and application/interface problems.
• Investigate issues using application logs, Unix/Linux commands, SQL queries, and monitoring tools.
• Manage incidents, service requests, and problems in accordance with defined support processes and SLAs.
• Perform routine operational activities, health checks, and production validation after deployments or system changes.
• Coordinate with business users, infrastructure teams, development teams, and Murex/vendor teams for issue resolution.
• Prepare and maintain support documentation, incident reports, and knowledge articles.
• Participate in release, deployment, and production support activities, including occasional out-of-hours support as required.

Requirements

• Must have

  • 8+ years of experience in application/production support, preferably in Murex environments.
  • Hands-on experience supporting Murex applications/platform in a production environment.
  • Good understanding of Murex technical/application support and incident troubleshooting.
  • Strong Unix/Linux skills, including log analysis and basic shell commands/scripts.
  • Good working knowledge of SQL for data validation and troubleshooting.
  • Experience with batch monitoring, job scheduling, EOD/BOJ processes, and production operations.
  • Experience in incident, problem, and change management in a structured support environment.
  • Strong analytical and troubleshooting skills with the ability to investigate production issues independently.
  • Good communication and stakeholder-management skills.
  • Willingness to work in a UK shift / UK business hours environment.

• Nice to have

  • Experience with specific Murex modules such as Front Office, Risk, Back Office, or Accounting.
  • Knowledge of MxML/XML interfaces, Murex workflows, and integration points.
  • Experience with Murex batch framework and scheduling/monitoring tools.
  • Exposure to shell scripting/automation for support activities.
  • Knowledge of financial markets, trading, securities, derivatives, or banking operations.
  • Experience working with ITIL-based support processes and tools such as ServiceNow.
  • Previous experience supporting Murex for a tier-1 bank or large financial institution.
  • Exposure to application deployment, release management, and production implementation activities.

Languages

• English: B2 Upper Intermediate

About the Company

Murex ECM is a leading provider of software solutions for the financial industry, specializing in risk management, trading, and post-trade processing.

We Offer

• Competitive salary
• Relocation friendly
• Opportunity to work with a leading banking client
• Professional growth and development opportunities

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